Customer Success Manager _Collections Manager

Xpheno

5 - 8 years

6 - 10 Lacs

Chandigarh Hyderabad Lucknow

Posted:1 day ago| Platform:

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Skills Required

collection Manager CRM Tools Customer Success Client Onboarding Fintech Troubleshooting Recovery Management SaaS Adoption Digital Collections B2B Client Handling Field Sales Relationship Management DRA Compliance Debt Recovery Collections Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams.
Conduct regular on-site visits for client onboarding, training, and performance reviews.
Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience.
Ensure high client satisfaction through continuous engagement and metrics-based performance tracking.
Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools.
Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols.

Preferred Candidate Profile:

5to 8 years of experience in
collections, recovery management
, or
customer success
in fintech, lending, or SaaS companies.
Strong knowledge of
collection operations
, client handling, and digital tools.
Fluent in the local language with excellent field communication and problem-solving skills.
Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus.
Willingness to travel extensively for client engagement (90% field-focused role).
Age below 32 preferred.

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