41 Collection Manager Jobs

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Must Knows-English and Telugu Perks and benefits Salary no constraint for suitable candidate

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely

Handling the overall post sales activities until possession. Handling of affordable segment preferred. Recovery 100% and On time ( Handle smooth process of collection)

Field Debt Manager About the Team The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans. About the Role We are seeking a proactive and experienced leader to join our Field Debt Management team as a Field Debt Manager. In this role, you will oversee and guide the team of Field Debt Management Executives responsible for recovering overdue payments from customers in our personal loans portfolio. You will ensure the team meets collection targets by monitoring field activities, providing coaching, and enforcing compliance with company policies and regulatory requirements. Your leadership will be essential in driving performance, improving recovery rates, and maintaining high standards of professionalism. What We Expect From You Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers Guide executives to increase contact ability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.) Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same Ensure agents regularly attend all meetings, AHMs, and training sessions as required Highlight accounts requiring legal action and following process on the same Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent Ensure that you and the team are up to date on all relevant circulars and all products/services offered. Must Haves Strong communication and influencing skills. Should have a geographical understanding of the specified area. 2 - 5 years of people management experience in sales, operations, customer experience or collections role. Should have a working knowledge of MS Excel and Google Sheets Should have high professional ethics and integrity Qualification: Any Graduate Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold were building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first.

Responsible for managing the collections process for the allocated pool. Ensure field collection visits to customers for achieving resolution of allocated accounts. Responsible for achieving monthly targets. Ensure that monthly bucket wise resolution targets are achieved. Ensure maximum recoveries by collaborating with other teams including legal/centralcollections. Achieve target collections of charges and late payment penalties from customers. To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing collection feedback regularly. Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.

Role & responsibilities Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan. Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process. Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner. Ensure 100 % coverage of cases of allocated Preferred candidate profile Exp - Over All experience in role 3-5 years in unsecured product Language Local language according to location & Hindi Job Location- Bangalore, Kolkata, Delhi / NCR & Jaipur Email resume- ext.monika.agarwal@unitybank.co.in

As a Debt Portfolio Management Executive at Navi, you will play a crucial role in managing the network of agency partners to drive collections for the region. Your primary responsibilities will include ensuring effective recovery through strong execution, guiding and motivating agencies and their field teams to achieve monthly targets, conducting data analysis to assess performance and identify key gaps, and monitoring the activities of allotted agencies and end agents through regular audits. Additionally, you will be tasked with guiding agencies and agents to meet their performance targets, maintaining fair collection practices in adherence to the code of conduct and legal guidelines, and synthesizing insights from ground operations to enhance efficiency. To excel in this role, you should possess skills such as debt portfolio management, team handling, recovery management, debt collection, agency handling, and collection team leadership. You should have at least 2+ years of relevant experience as a business, sales, operations, or collection leader, preferably in tech-first startups or leading FMCG companies. An entrepreneurial mindset, the ability to hustle and solve problems on the ground, experience working with vendors, strong analytical skills, knowledge of the local language, and excellent communication and interpersonal skills are essential for success in this position. Navi is a rapidly growing financial services company in India, offering a range of products including Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Our mission is to provide digital-first financial products that are simple, accessible, and affordable, leveraging our in-house AI/ML capabilities, technology, and product expertise. Founded by Sachin Bansal and Ankit Agarwal, Navi is committed to delivering delightful customer experiences through innovation and customer-centric solutions. Join us at Navi and be a part of our dynamic team dedicated to building a brighter financial future for all.,

We are looking for an experienced and result-driven Cluster Collection Manager to manage and streamline collection activities for Loan Against Property (LAP) portfolios in the Madurai cluster . Role & responsibilities Portfolio Management : Manage collections for the LAP portfolio (30+ DPD to NPA stage) across multiple locations within the Madurai cluster. Ensure reduction in delinquency, bucket movement, and increase in recovery and resolution rates. Team Leadership : Lead, manage, and motivate a team of field collection executives, agency partners, and telecallers. Monitor team performance, provide coaching, and ensure adherence to compliance and process standards. Agency Management : Empanel, onboard, and monitor third-party collection agencies. Review agency performance regularly and ensure proper allocation of cases. Customer Interaction : Handle escalated customer cases personally. Work with legal and recovery teams for settlement, litigation, or auction processes. Reporting & Analytics : Analyze portfolio health and present daily, weekly, and monthly MIS reports to senior management. Track collection efficiency, recovery rates, and cost-effectiveness of the cluster operations. Local Market Expertise : Leverage strong understanding of the Madurai and surrounding market to drive field-level efficiencies. Build strong local networks with legal counsel, law enforcement, and property evaluators to support recovery efforts. Preferred candidate profile Education : Graduate in any discipline; MBA preferred. Experience : 6 to 10 years of total experience with minimum 5 years in team handling roles in collections, preferably in LAP / SME / secured loans. Market Knowledge : In-depth familiarity with the Madurai cluster including rural and semi-urban areas. Technical Skills : Proficiency in MS Excel, collection tools/CRM, and MIS reporting. CTC : 10 12 LPA (negotiable based on current CTC and experience) Performance-based incentives and travel reimbursements. Medical insurance, fuel reimbursement, and mobile allowance. Interested candidate can share your resume to yuvaraja.k@smfgindia.com

Looking for CM whose age is < 30. Product - Tw/CV

Job Title: Collection Manager Individual Role Company: IIFL Home Loans Experience: Min 1 Years (Field Collections) Education: Graduation Mandatory Open Locations: Andhra Pradesh: NARSAROPET,SRIKALAHASTI,Bhimavaram,RAJAHMUNDRY,Nellore,Addanki,GUDUR,Dhone,TUNI,VizianagaramContonment,Hindupur,ELURU,NANDYAL,TADEPALLIGUDEM,PRODDATUR,YEMMIGANUR,GUNTAKAL,JANGAREDDYGUDEM,Bobbili-I,REPALLE,NUZIVEEDU,Anakapalle,Nidadavolu,Tirupathi,VINUKONDA,IBRAHIMPATNAM,ATMAKUR,Amalapuram,KADIRI,PALAKOLLU, Karnataka: SHIMOGA,MYSORE,SARASWATHIPURAM,HAVERI,Davangre,BELAGAVI,RABAKAVI,CHIKKODI,HOSPET,BAGALKOT,Bellary,RAMNAGAR,K R NAGAR,Tumkur,Chamarajanagar Tamil Nadu: Thanjavur,KUMBAKONAM-MOORTHY ROAD,KANCHIPURAM,VANIYAMBADI,DHARAPURAM,VIRUDHACHALAM Telengana: SIDDIPET1,MIRYALAGUDA,ARMOOR,Kodad,MANCHERIAL,Kamareddy,WANAPARTY,NARAYANPET,ZAHEERABAD,NAGARKURNOOL,MEHBOOBNAGAR,Shadnagar,Janagon,JAGITYAL,Huzurabad,Gadwal,Choutuppal,PEDDAPALLI,Vikarabad,Suryapet,Kollapur,Parkal,METPALLY Job Summary: IIFL Home Loans is hiring Collection Managers to manage recovery operations for its home loan customers. This is an individual contributor, field-based role focused on overdue collections, customer engagement, and timely follow-up. Key Responsibilities: Manage collections of overdue home loan accounts (090 DPD) Conduct regular field visits and follow-ups with customers Negotiate repayment terms and resolve objections Achieve monthly recovery and resolution targets Escalate non-performing cases to the legal/recovery team Maintain accurate reports and use collection tools/apps Ensure adherence to compliance and ethical standards Candidate Requirements: Education: Graduate (mandatory) Experience: Min 1 years in any banking field collections (Home Loans/Loans/NBFC/BFSI) Skills: Local language proficiency (Telugu/Telangana dialects preferred) Other: Must own a two-wheeler and valid driving license Familiarity with the assigned territory Compensation: Competitive salary Performance-based monthly incentives Conveyance & mobile allowance for field activities. Interested can contact asap Best regards, Dharti 8356993985

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Role & Responsibilities The incumbent will be responsible for managing the collections portfolio through outsourced agencies or direct agents to ensure high performance across key collection metrics such as Resolution Rate, Roll-back Rate, and Normalisation Rate for assigned buckets. In the case of NPA or Charged-off portfolios , the focus will be on achieving the desired Rate of Recovery (RoR) . Key Responsibilities Target Achievement: Meet or exceed assigned targets related to Resolution, Roll-back, and Normalisation rates for the assigned bucket. For NPA/Charged-off portfolios, achieve the designated Rate of Recovery (RoR). Daily Collection Monitoring: Track and manage daily collection activities at agent and account levels to maintain required collection run rates. Performance Management: Ensure agents meet productivity benchmarks in line with targets. Drive performance improvement initiatives. Regulatory Compliance: Adhere strictly to regulatory guidelines and ensure compliance in all collection operations. Code of Conduct and Process Compliance: Uphold the bank's Code of Conduct (CoC) and follow all prescribed processes meticulously. Call Quality Management: Ensure call quality meets defined standards and maintain continuous monitoring for improvements. Strategy Execution: Implement the assigned collections strategy effectively. Adapt and enhance field collections strategy based on daily performance insights. Payment Handling: Ensure timely collection and accurate deposition of payments with no process deviations. Vendor & Capacity Management: Maintain adequate agency capacity as per Approved Collection Ratios (ACRs). Oversee hiring, training, and upskilling of field executives. Invoice Processing: Ensure timely and accurate processing of vendor invoices. Agency Compliance and Audit: Maintain a compliance culture across agencies. Conduct regular documentation checks, audits, performance reviews, and InfoSec compliance. Technology Utilisation: Ensure effective use of collection software and mobile apps. Accurately capture allocations, action trails, and outcomes in the system. Customer Experience: Maintain a positive customer experience by minimizing complaints and resolving them promptly and effectively.

Hi, Menka here from Onboard!! Inviting! As Branch Collection Incharge HL/LAP with Leading Nbfc at Kochin If interested share me your updated resume menka@onboardhrservices.com

Position: Collection Manager Location: Mohali Experience Required: 5 years in collections Salary : Negotiable Lead and manage the collection team Monitor daily collection targets.

Roles and Responsibilities : Manage a team responsible for recovering bad debts from customers through various channels, including legal action when necessary. Oversee the entire process of debt recovery, ensuring timely and effective execution. Develop strategies to improve collection efficiency, reduce delinquencies, and increase recoveries. Collaborate with internal stakeholders to resolve customer issues and negotiate settlements or repayment plans. Ensure compliance with regulatory requirements and maintain accurate records of all interactions with customers. Agency's hiring and empanelment Managing their invoices and payouts Audits of agencies to ensure the smooth process functioning Timely visits for agencies Job Requirements : Strong knowledge of debt recovery processes, laws, and regulations (BL). Proven track record in managing teams for successful debt collection outcomes. Excellent communication skills for negotiation and conflict resolution

Role & responsibilities Job Title Debt Manager Place of work – Raipur Business Unit - Retail Banking Function – Collections Flows Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications: Graduate – Any

We are looking for collection managers to handle our Retail and BB portfolio in Pune and Nashik region. The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms & process requirements which have been communicated as a part of COC/ agreement during empanelment. Ensure 100% allocation of the portfolio allocated for field coverage & payment follow up Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies Field workforce has to be DRA Certified as per regulatory norms All resources managing YBL portfolio have to have valid YBL ID cards & receipt books issued All payments collected on field to be deposited/ applied within the TAT Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved Timely submission of used receipts & ensuring payment application within the approved TAT. Receipt reconciliation to be done within the approved cut off date Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated Communication on pickups for accounts where pickups have been generated Ensure vendor payouts are timely raised & commission is subsequently paid to vendors Agency to operate within the regulatory framework with 100% compliance of regulatory norms Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts. Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank. Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate Ensure regular exchange with agency proprietor on key deliverables & process norms on any variance/ process gap Ensure quality resources are hired & deployed by agency proprietor on YBL portfolio Ensure regular agency visits & review with field team Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) All communication to the agencies to be sent only on registered email id Ensure all customer interactions are updated in DCR for future reference Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction Timely closure of receipt reconciliation & providing confirmation on data destruction

Position :- Branch Manager Job Type: Full-time Experience :- 4-7 yrs Location : - Hyderabad Role and Responsibility :- Business Development, collection for Car Loans and commercial vehicle loan's- NBFC'S Experience in Relevant Industry ,financial services, Lending and BFSI Note : Only Male Candidates are Preferred To Apply: Mail your resume to hr@dugar.co.in or WhatsApp it to 9092807676 KOMAL AGARWAL HR OFFICER

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5 to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

About us: Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good executive at Navi? Ability to learn Being disciplined Communicating well What would your role at Navi Look Like? Setup and manage the network of agency partners to drive collections for the region Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets Data analysis to assess performance and identify key gaps while driving the results Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. Guide the agencies and agents regarding their performance vs targets Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? Business / Sales / Operations/ Collection leader with 2+ years of relevant experience Experience with tech-first startups or top FMCGs preferred Entrepreneurial mindset along with an ability to hustle and solve problems on the ground Experience working with vendors Strong analytical skills and knowledge of the local language Excellent communication and interpersonal skills with a collaborative management style

Locations: Zonal Collections Head (South) Bangalore | Collection Manager (Recovery) Guwahati | Collection Manager Gwalior (MP) | Role Highlights: Responsible for managing auto loan (4-wheeler) collections portfolio Ensure legal compliance, debt recovery, and asset repossession Handle vendor management, audit controls, and team performance Daily MIS reviews and high-resolution achievement on 30+ & 90+ DPDs Requirements: Must have experience in Auto Loan Collections (4-wheeler) Good English communication (essential for Managerial roles) Skills & Competencies: Strong stakeholder & vendor management Target-oriented mindset Legal understanding of repossession/compliance Proficient in productivity reporting and field collections Apply Now: Send your resume simran.goyal@in.experis.com For details, contact: 8383087401

JOB DESCRIPTION Job Title: Collection Manager Team Handling Department: Collections & Recovery Location: Gurgaon Reports To: Head of Collections Experience: 6–10 years in collections with legal exposure Qualification: Graduate in any discipline; LLB mandatory or preferred Job Purpose: The Collections Manager - Legal & Team Lead will be responsible for overseeing and managing the end-to-end legal collections process for a designated portfolio, leading a team of collections professionals, and ensuring adherence to all legal and regulatory guidelines. This role is critical in maximizing recoveries, minimizing delinquencies, and mitigating legal risks through effective strategy implementation, team management, and legal expertise. Key Responsibilities: 1. Team Leadership & Management: Create, train, mentor, and motivate a team of collections executives/officers, providing clear objectives and performance targets. Conduct regular performance reviews, identify training needs, and foster a high-performance culture within the team. Provide guidance and support to the team on complex collection cases, legal procedures, and negotiation strategies. Monitor team productivity, ensure adherence to processes, and implement measures to improve efficiency and success rates. 2. Legal Collections Strategy & Execution: Develop, implement, and refine legal collections strategies for various loan products (e.g., retail loans, business loans, secured/unsecured loans) to maximize recovery rates and minimize losses. Oversee and manage all legal actions related to debt recovery, including but not limited to: Negotiable Instruments Act (NI Act), particularly Section 138 (Cheque Bounce cases): Initiation, tracking, and follow-up of criminal proceedings. SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act): Handling secured asset repossessions, auctions, and legal compliances. Debt Recovery Tribunal (DRT) and Civil Suits: Filing and managing cases for larger defaults. Insolvency and Bankruptcy Code (IBC): Understanding and navigating the insolvency process for corporate and individual debtors. Arbitration & Conciliation Act: Managing arbitration proceedings for recovery. Lok Adalat and other alternative dispute resolution mechanisms: Driving amicable settlements. Coordinate with empaneled law firms, external legal counsels, and recovery agencies, ensuring timely and effective action on legal cases. Review and analyze legal documents, court orders, and settlement agreements. Prepare legal notices, affidavits, plaints, written statements, and other legal documents as required. 3. Portfolio Management & Performance: Own the legal collections portfolio, tracking key metrics such as recovery rates, cost of recovery, and portfolio quality (NPA reduction). Analyze collection data, identify trends, and develop actionable insights to improve legal recovery strategies. Implement robust internal controls and monitoring mechanisms to ensure compliance and mitigate operational risks. Prepare and present regular reports on legal collections status, performance, and key challenges to senior management. 4. Legal Compliance & Risk Mitigation: Ensure all collection activities, processes, and legal actions strictly comply with relevant Indian laws, including banking laws, consumer protection acts, RBI guidelines, and internal policies. Stay updated on legal changes, amendments, and court pronouncements affecting debt recovery and collections. Liaise with the internal legal and compliance departments to integrate policy changes and ensure legal soundness of all collection practices. Proactively identify potential legal risks and develop strategies to mitigate them. Conduct due diligence on cases escalated for legal action to ensure legal viability and minimize litigation risk. 5. Stakeholder Management: Collaborate effectively with internal departments such as Credit, Risk, Operations, Sales, and Compliance to streamline collection efforts and resolve complex cases. Maintain professional relationships with external stakeholders including law enforcement agencies, court officials, and debt recovery tribunals. Engage in negotiations with delinquent customers, providing legal perspectives to reach amicable settlements when appropriate. Qualifications: Mandatory: Bachelor of Laws (LLB) from a recognized university. Preferred: Post-graduate qualification in Law (LLM). Minimum 7-12 years of experience in collections, with a strong focus on legal recovery, in a bank, NBFC, or ARC. At least 3-5 years of experience in a team-leading or managerial role within collections. In-depth knowledge of Indian debt recovery laws and regulations, including NI Act, SARFAESI Act, DRT Act, IBC, Civil Procedure Code, Criminal Procedure Code, and relevant consumer protection laws. Proven track record of achieving legal recovery targets and managing a large portfolio. Excellent leadership, team management, and interpersonal skills. Strong negotiation, communication (verbal and written), and presentation skills. Analytical mindset with the ability to interpret legal documents and financial data. High ethical standards and ability to handle sensitive information with discretion. Proficiency in MS Office Suite and collections management software. Role & responsibilities Preferred candidate profile

Handling the overall post sales activities until possession. Handling of affordable segment preferred. Recovery 100% and On time ( Handle smooth process of collection)