Customer Success Manager _Collections Manager Xpheno

5.0 - 8.0 years

5 - 10 Lacs

Kolkata, Pune, Ahmedabad

Work from Office

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. ...

Posted 4 months ago

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Customer Success Manager _Collections Manager Xpheno

5.0 - 8.0 years

6 - 10 Lacs

Chandigarh, Hyderabad, Lucknow

Work from Office

Posted 4 months ago

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