4 Digital Collections Jobs

Job Title: Manager/Senior Manager - Digital Collections Location: Chennai Mode of work : Work from office only Role Overview: We are looking for a seasoned Digital Collections professional to drive end-to-end recovery strategies for Shriram Finances digital lending portfolio. The ideal candidate will have strong experience in Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan and Gold Loan with proven expertise in digital recovery processes, team leadership, and operational excellence. Key Responsibilities : 1. Strategy & Digital Process Management Develop and implement digital collection strategies for Shriram Finance products Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan, Gold Loan, and other Digital Products. Utilize digital collection platforms, dialer systems, AI/ML triggers, and automation to maximize recovery efficiency. Continuously monitor delinquency trends and optimize strategies to minimize losses and write-offs. 2. Portfolio & Target Management Manage a portfolio of accounts, ensuring monthly recovery targets are consistently achieved. Drive bucket-wise collection strategies (Pre-due, Bucket X, Post-due) to control flow and improve resolution rates. Handle escalated, high-risk accounts and negotiate repayment or settlement plans. 3. Team & Vendor Leadership Lead and mentor a team and external agency partners. Provide structured coaching, performance reviews, and development plans that enhance team efficiency. Manage agency/vendor relationships to ensure quality, compliance, and productivity. 4. Compliance & Risk Management Ensure 100% compliance with RBI guidelines, company policies, and legal standards for debt recovery. Work closely with legal teams on NPA cases, write-offs, and settlement processes. Maintain accurate and auditable records of all collection activities. 5. Cross-Functional Collaboration Coordinate with Sales, Risk, Customer Service, and Legal teams to resolve disputes and ensure a seamless customer experience. Support renewal/retention drives for cross-sell and product reinstatement opportunities (e.g., Gold Loan renewal, FD retention). 6. Reporting & Analytics Track and publish daily/weekly/monthly MIS on recovery performance, delinquency rates, ARPC, and NPS scores. Analyze data to identify collection trends, operational gaps, and process improvement opportunities. Required Skills & Competencies: Domain Expertise : Proven experience in collections for all digital products. Digital Proficiency: Hands-on with collection systems, dialers, CRM tools, and automation workflows. Regulatory Awareness: Knowledge of NBFC debt recovery norms and RBI compliance requirements. Leadership: Strong ability to motivate and manage teams for high performance. Negotiation & Resolution Skills: Capable of managing escalated customer interactions with tact and closure. Analytical Mindset : Data-driven decision-making with strong reporting and trend analysis skills. Qualifications: Post-Graduate in Business, Finance, or related field. 7+ Years of experience in NBFC or Fintech collections with multi-product exposure. Track record of exceeding recovery targets and reducing delinquency rates If you are interested please share your resume to sai.s29@shriramfinance.in

The ideal candidate will have 58 years of experience in managing collections strategy and performance for unsecured loan portfolios. You will be responsible for building field and digital collections infrastructure, tracking delinquency metrics, and coordinating with recovery partners. To excel in this role, you must possess hands-on experience in collections (tele and field) for fintech/NBFCs. Strong data orientation and crisis handling skills are essential for success. Key skills required for this position include expertise in collections strategy, loans, data analysis, digital collections, unsecured loan portfolios, performance management, crisis handling, and field collections. If you are looking for a challenging opportunity to lead collections efforts and make a significant impact in the financial industry, this role is perfect for you.,

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5 to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.