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Customer Success Intern

1 - 6 years

0 Lacs

bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

it risk management risk management risk assessment iso cyber security hipaa soc information security advertising customer focus gdpr nist it audit saas client support technical analysis compliance data privacy pci dss zoho crm crm ccpa

Work Mode

Work from Office

Job Type

Internship

Job Description

  • Customer Onboarding & Support
    • Manage inbound customer tickets via email and chat, ensuring timely resolution.
    • Conduct offer audits to validate accuracy and performance.
  • Compliance & Quality Assurance
    • Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines.
    • Proactively flag compliance risks and collaborate with internal teams to mitigate issues.
    • Document and maintain checklists for compliance and quality validation.
  • Performance Monitoring & Insights
    • Track client KPIs, analyze campaign/ad performance, and share actionable recommendations.
    • Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations.
    • Maintain and update internal knowledge bases, FAQs, and customer education materials.
What We re Looking For
  • Experience: 1 years in client support, customer success, or onboarding in SaaS, ad-tech, or mobile app ecosystem.
  • Compliance Awareness : Familiarity with advertising standards, data privacy (GDPR/CCPA basics), and app store ad policies.
  • Technical Skills : Ability to test integrations, replicate issues, and ensure accuracy in implementation.
  • Tools: Exposure to CRM systems (Zoho CRM preferred) , ticketing tools, and bug-tracking platforms.
 

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