Customer Success Executive

Job Description

We are looking for an enthusiastic person with great communication skills who is passionate about sales and managing customers. The person must be sales target-oriented and good at handling users queries and providing them with the best experience and resolution. Responsibilities: Maintaining customer focus at all times and responding to customer enquiries by educating customers on bookings, bike service, and monthly rental renewals (retension) over the phone(80%), e-mail and chat (20%) by adhering to companies quality parameters. Making outbound calls to achieve sales targets. Taking ownership of issues raised by users and coordinating with cross-functional teams to investigate, escalate and resolve them at the earliest for customer delight. Maintaining knowledge of all existing and upcoming products/services of the company. Fluency in English, Hindi, and any of the mentioned south Indian languages (Kannada/Tamil). Willing to take additional responsibility and Team player. Requirement: Excellent verbal communication skills with telephonic etiquette and smartness. 0.5 2 years of experience in customer support role or Sales. Good knowledge of MS Office (MS Word, Excel) Day shift (Flexible to work on Sunday)