Customer Success Executive

CIEL HR

0 - 2 years

1 - 2 Lacs

noida greater noida delhi / ncr

Posted:Just now| Platform:

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Skills Required

customer support blended process customer service social media platforms solving queries semi voice chat support voice process complaint handling query resolution chat process escalations customer complaints social media management customer queries web chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Manage
customer

queries

and

comments
across Instagram, WhatsApp, email, and other digital platforms.
Handle
customer

escalations

via

calls
with empathy and problem-solving attitude.
Ensure quick and effective resolution to deliver a
seamless

customer experience
.
Manage and moderate
social

media

comments

and

DMs
, maintaining a friendly, consistent brand voice.
Gather
user

insights

from

customer

interactions
to help improve product, experience, and communication.
Work closely with internal teams to
escalate

and

resolve

issues
efficiently.
Drive
customer

delight
through proactive engagement and personalized communication.

Requirements

1- 2 years of experience in
customer support, community management, or social

media

response

handling
(freshers with great communication skills are welcome).
Excellent written and verbal communication in English (Hindi proficiency preferred).
Strong empathy, patience, and problem-solving skills.
Comfortable handling multi-channel communication WhatsApp, Instagram, Email, Calls.
Ability to identify patterns, gather insights, and share actionable feedback with teams.

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