Customer Success Director

Customer Success Director – Switzerland

Location:

Department:

Employment Type:

Reports to:

About the Role

Customer Success Director

driving customer satisfaction, retention, and growth

Key Responsibilities

• Lead, mentor, and develop the

  Customer Success team

  to deliver exceptional client experiences.
• Define and implement

  customer success strategies, processes, and KPIs

  to drive retention and expansion.
• Build strong relationships with

  key clients

  , understanding their business objectives and ensuring alignment with our solutions.
• Collaborate with Sales, Product, and Marketing teams to ensure a seamless

  customer journey

  .
• Monitor

  customer health metrics, adoption rates, and satisfaction scores

  , and take proactive actions to address risks.
• Develop

  renewal and upsell strategies

  to maximize account growth and revenue.
• Provide strategic guidance and consultative support to clients to help them achieve their business goals.
• Implement

  tools and platforms

  to enhance customer success operations and reporting.
• Advocate for the customer internally, providing feedback to Product, Engineering, and Marketing teams.
• Drive a culture of

  customer-centricity

  across the organization.

Qualifications

• Bachelor’s or Master’s degree in Business, Marketing, or related field. MBA is a plus.
• 8–12 years of experience in

  Customer Success, Account Management, or Client Services

  , including at least 3 years in a leadership role.
• Proven track record of managing

  high-performing customer success teams

  .
• Strong understanding of

  customer success metrics, retention strategies, and account growth

  .
• Experience with

  CRM and customer success platforms

  (Salesforce, Gainsight, HubSpot, or similar).
• Excellent

  strategic thinking, communication, and interpersonal skills

  .
• Ability to analyze data to drive decisions and demonstrate ROI for customer success initiatives.
• Fluent in

  English

  ;

  German or French

  is a strong advantage.
• Strong leadership, coaching, and team development skills.

What We Offer

• Competitive Swiss market salary and performance-based bonus.
• Hybrid working flexibility (office + remote).
• Opportunity to lead a high-impact customer success function and shape customer strategy.
• Access to advanced tools, training, and professional development.
• Collaborative, innovation-driven, and customer-focused work culture.
• Career growth opportunities into senior leadership or executive roles.