Job Title: Customer Success Director Location: Ireland (Hybrid Work Model) Department: Customer Success / Client Services Reports to: VP of Customer Experience / COO About the Role We are searching for a strategic and influential Customer Success Director to lead customer success operations across Ireland. In this leadership role, you will drive customer satisfaction, retention, and expansion while shaping best-in-class service standards. You will guide our customer success teams, develop scalable processes, and build strong executive-level client relationships to support long-term business growth. Key Responsibilities Define and execute the Customer Success strategy across the Ireland market Lead and mentor Customer Success Managers and support teams to deliver exceptional service Own customer retention, renewal rates, and expansion opportunities Collaborate with Sales, Operations, and Product to align customer value with business goals Drive adoption of products through structured success planning and lifecycle management Oversee customer feedback programs and guide improvement actions Monitor account health metrics and develop executive-level reporting Champion customer advocacy, including testimonials and case studies Build scalable operational processes to improve efficiency and satisfaction outcomes Requirements Bachelor’s or Master’s degree in Business, Communications, or related field 7–10+ years of experience in Customer Success, Account Management, or Client Services Proven leadership experience managing high-performing customer-facing teams Strong strategic planning, communication, and stakeholder management skills Experience owning KPIs such as retention, churn reduction, and net revenue expansion Comfortable presenting to senior executives and influencing decision-making Proficiency in CRM and CS platforms such as Salesforce, HubSpot, or Gainsight Preferred Qualifications Background in SaaS, FinTech, or digital services environments Familiarity with Ireland / EU customer experience and compliance standards Change management and process improvement experience What We Offer Competitive Ireland compensation package with performance-based bonuses Hybrid working flexibility (office + remote options) Leadership development programs and career progression opportunities A people-first culture with collaboration at its core Opportunity to influence global customer success strategy and innovation
As a Planning Engineer at our company located in Navi Mumbai, your role will involve production planning, project control, and coordinating planning activities. Your day-to-day tasks will include developing project schedules, monitoring project progress, preparing reports, and ensuring effective communication among project teams to achieve project goals. Key Responsibilities: - Develop project schedules - Monitor project progress - Prepare reports - Ensure effective communication among project teams Qualifications Required: - Strong Planning and Production Planning skills - Excellent Analytical Skills and Project Control abilities - Effective Communication skills - Proficiency in project management software and tools - Ability to work collaboratively in a team environment - Bachelor's degree in Engineering, Project Management, or related field preferred - Experience in the construction or infrastructure industry is a plus,