Mayooga

Customer Success Director – Switzerland Location: Zurich / Geneva / Basel / Lausanne (Hybrid or Remote) Department: Customer Success / Client Services / Operations Reports to: Chief Customer Officer / VP of Operations About the Role We are seeking an accomplished and strategic Customer Success Director to lead our customer success organization and ensure exceptional client experiences across Switzerland and the EMEA region. In this role, you will oversee the end-to-end customer lifecycle — from onboarding and adoption to retention and expansion. You will build and lead a high-performing Customer Success team, define scalable processes, and collaborate cross-functionally to deliver measurable business value and customer satisfaction. This position is ideal for a visionary leader with deep expertise in customer success, strong operational excellence, and the ability to drive strategic growth and long-term relationships. Key Responsibilities Lead and scale the Customer Success organization to ensure world-class client experience and retention. Develop and implement customer success strategies, frameworks, and KPIs aligned with business goals. Drive customer onboarding, engagement, and renewal processes to maximize adoption and satisfaction. Partner with Sales, Product, and Marketing to ensure a seamless customer journey. Build data-driven insights and reporting to measure customer health, churn, and growth opportunities. Identify and execute upselling and cross-selling strategies to drive revenue expansion. Foster a customer-centric culture across the organization. Represent the “Voice of the Customer” in strategic decision-making. Manage and mentor a team of Customer Success Managers, providing leadership and professional development. Requirements Bachelor’s or Master’s degree in Business, Management, or a related field. 8–12 years of experience in Customer Success, Account Management, or Client Services , with at least 3–5 years in a leadership role. Proven track record of building and scaling customer success organizations . Strong experience in SaaS, B2B, or technology-driven environments . Excellent strategic thinking, communication, and leadership skills. Strong analytical mindset and experience with customer success tools (Salesforce, Gainsight, HubSpot, etc.). Fluent in English ; German and/or French is a strong advantage. Experience in Swiss or international markets preferred. What We Offer Competitive Swiss salary and executive-level benefits package. Hybrid or fully remote working options. Opportunity to shape customer success strategy in a growing international organization. Collaborative, innovative, and customer-focused culture. Professional development and leadership growth opportunities. Direct impact on company growth and long-term client relationships.