Company Description Founded in 1944, Jagatjit Industries Limited is a prominent manufacturer of Indian Made Foreign Liquor (IMFL) and Malted Milk Food in India, with over 78 years of heritage. Known for flagship brands like Aristocrat Premium and AC Black Whisky, we produce a range of alcoholic beverages including Scotch, Whisky, Vodka, Gin, Rum, and Brandy. As one of Asia's largest integrated distilleries, we emphasize quality and customer delight. Our state-of-the-art manufacturing facilities are located in Jagatjit Nagar, Kapurthala District, Punjab and Behror, Rajasthan, with collaborations across India ensuring a national presence. Role Description This is a full-time on-site role located in Kapurthala for a Drier Decanter Section Fitter. The Drier Decanter Section Fitter for the upcoming ETHANOL PLANT, will be responsible for assembling, disassembling, inspecting, and maintaining drier decanter equipment. Day-to-day tasks include conducting routine maintenance checks, identifying and troubleshooting mechanical issues, and ensuring all drier decanter systems are operating efficiently. The role may also involve coordinating with other technicians and departments to achieve maintenance goals. Qualifications Experience in assembling, disassembling, and inspecting mechanical equipment Knowledge of routine maintenance and troubleshooting procedures Ability to identify mechanical issues and perform necessary repairs Familiarity with drier decanter systems and related machinery Strong attention to detail and adherence to safety standards Good communication skills and team coordination abilities Relevant certifications or technical training in mechanical or industrial maintenance Previous experience in the beverage or distillery industry is a plus
Customer Success Director – Switzerland Location: Zurich / Geneva / Basel / Lausanne, Switzerland (Hybrid or On-site) Department: Customer Success / Client Services / Account Management Employment Type: Full-time Reports to: VP of Customer Success / Chief Customer Officer About the Role We are seeking a strategic and results-driven Customer Success Director to lead our customer success function in Switzerland. In this role, you will be responsible for driving customer satisfaction, retention, and growth , managing a high-performing team, and ensuring our clients achieve maximum value from our products and services. The ideal candidate combines leadership experience, strategic thinking, and a deep understanding of customer success best practices. Key Responsibilities Lead, mentor, and develop the Customer Success team to deliver exceptional client experiences. Define and implement customer success strategies, processes, and KPIs to drive retention and expansion. Build strong relationships with key clients , understanding their business objectives and ensuring alignment with our solutions. Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer journey . Monitor customer health metrics, adoption rates, and satisfaction scores , and take proactive actions to address risks. Develop renewal and upsell strategies to maximize account growth and revenue. Provide strategic guidance and consultative support to clients to help them achieve their business goals. Implement tools and platforms to enhance customer success operations and reporting. Advocate for the customer internally, providing feedback to Product, Engineering, and Marketing teams. Drive a culture of customer-centricity across the organization. Qualifications Bachelor’s or Master’s degree in Business, Marketing, or related field. MBA is a plus. 8–12 years of experience in Customer Success, Account Management, or Client Services , including at least 3 years in a leadership role. Proven track record of managing high-performing customer success teams . Strong understanding of customer success metrics, retention strategies, and account growth . Experience with CRM and customer success platforms (Salesforce, Gainsight, HubSpot, or similar). Excellent strategic thinking, communication, and interpersonal skills . Ability to analyze data to drive decisions and demonstrate ROI for customer success initiatives. Fluent in English ; German or French is a strong advantage. Strong leadership, coaching, and team development skills. What We Offer Competitive Swiss market salary and performance-based bonus. Hybrid working flexibility (office + remote). Opportunity to lead a high-impact customer success function and shape customer strategy. Access to advanced tools, training, and professional development. Collaborative, innovation-driven, and customer-focused work culture. Career growth opportunities into senior leadership or executive roles.