Customer Services Specialist

Customer Support Executive

Locations: Chandigarh

About the Role

We are seeking a proactive and detail-oriented Customer Support Executive to deliver

exceptional customer service, manage leads, coordinate purchases, and support order-to-

payment processes. This role requires strong communication skills, multitasking ability, and

ownership of tasks from initiation to closure.

Key Responsibilities

• Customer Engagement & Support

1. 2. Respond to customer queries via WhatsApp, email, and calls (inbound/outbound).

Provide timely resolutions and maintain high customer satisfaction levels.

• Procurement Coordination

3. 4. Manage purchase orders from Agkem as per approved price list.

Complete PO creation, GRN entries, and put-away processes in the system.

• Lead & Pipeline Management

5. 6. 7. Follow up on active leads and nurture them to closure.

Generate and update new leads in Zoho, in coordination with sales managers.

Escalate high-value opportunities to HODs for strategic action.

• Reorder & Retention

8. Conduct follow-up calls to existing customers for reorders and product updates.

• Call Tracking & Reporting

9. Execute 100 daily calls (as per direction) and update outcomes in Zoho.

10. Share fortnightly consolidated performance reports with management.

• Order & Payment Processing

11. Create draft orders on Shopify and coordinate timely payments.

12. Share payment details with Accounts and maintain accurate transaction records.

Skills & Qualifications

• Strong communication and interpersonal skills.

• Proficiency in Zoho, Shopify, and MS Office.

• Ability to multitask, prioritize, and work under deadlines.