Customer Services Specialist

Role Overview: As a Customer Service Specialist at Zyrax Fitness, located in Agra, you will play a crucial role in providing exceptional customer support to our valued customers. Your primary responsibility will be ensuring customer satisfaction through effective handling of phone inquiries with proper phone etiquette. Additionally, you will focus on enhancing the overall customer experience by responding to queries, resolving issues, maintaining customer records, and offering personalized assistance. Key Responsibilities: - Provide exceptional customer support to ensure high levels of customer satisfaction - Handle phone inquiries with proper phone etiquette - Respond to customer queries and resolve issues in a timely manner - Maintain accurate customer records - Offer personalized assistance to customers - Work independently as well as in a team environment to achieve customer service goals Qualifications: - Possess strong Customer Support and Customer Service skills - Demonstrate proficiency in Customer Satisfaction and Customer Experience - Exhibit excellent Phone Etiquette skills - Have outstanding communication and interpersonal skills - Ability to work both independently and in a team environment - Previous experience in the fitness or wellness industry is a plus - Proficiency with customer service software and tools (Note: The additional details of the company were not included in the provided job description),