Customer Service Representative

Company Description

Zyrax Fitness is an online fitness startup with over 15,000 customers and a dedicated team of 20+ members working towards the mission of making India fit. The company achieves monthly revenue of 15 lakhs with a rapid growth rate of 20% each month. Zyrax Fitness aims to reach 1 million customers in the next 5 years by offering live online classes with personalized attention, community access, and flexible timings.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Agra. The Customer Service Representative will be responsible for managing customer inquiries, resolving customer issues, ensuring customer satisfaction and enhancing the overall customer experience. Daily tasks will involve communicating with customers via various channels, providing product and service information, and maintaining accurate records of customer interactions.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Ability to ensure high levels of Customer Satisfaction
• Strong communication and interpersonal skills
• Excellent problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Experience in the fitness or wellness industry is an advantage
• High school diploma or equivalent required; Bachelor's degree preferred