Customer Service Representative

Job Description

Company Description Plantables is dedicated to combining sustainability with design aesthetics, art, utility, and functionality. Specializing in plantable seed paper, we create eco-friendly packaging, gifting, and stationery for a global audience. With over a million plantable products sold in more than 36 countries and 18 languages, we have served over 10,000 customers and 300 brands. Our products, made from sustainable materials, are handcrafted in India and promote conscious consumerism while making a significant environmental impact. Role Description This is a full-time on-site role for a Customer Service Representative located in Agra. The Customer Service Representative will handle customer inquiries, provide exceptional customer support, ensure customer satisfaction, and enhance the overall customer experience. Day-to-day tasks include responding to customer queries, troubleshooting issues, maintaining customer records, and collaborating with other departments to improve service delivery. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Expertise in Customer Experience and overall Customer Service Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Experience with CRM software and customer service platforms Ability to work effectively in a team-oriented environment High school diploma or equivalent; bachelor's degree is a plus Show more Show less