Customer Services Specialist

Company Description

Zyrax Fitness is an online fitness startup with over 15,000 customers and a dedicated team of 20+ members working towards the mission of making India fit. With a revenue of 15 lakhs per month and a consistent growth rate of 20% every month, Zyrax Fitness aims to reach over 1 million customers in the next 5 years. The company differentiates itself with live online classes, personalized attention, community access, and flexible timings.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Agra. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries with proper phone etiquette, and enhancing the overall customer experience. Daily tasks include responding to customer queries, resolving issues, maintaining customer records, and offering personalized assistance.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Previous experience in the fitness or wellness industry is a plus
• Proficiency with customer service software and tools