Customer Service Specialist

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 1–5 years of experience in client servicing, account management, or customer success (B2B preferred).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.