Home
Jobs

Customer Service Specialist

5 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
  • Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
  • Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
  • Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
  • Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
  • Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
  • Troubleshoot and escalate complex issues internally to ensure quick resolution.
  • Stay updated on product enhancements and industry trends to provide informed client support.


Desired Skills & Experience

  • 1–5 years of experience in client servicing, account management, or customer success (B2B preferred).
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
  • Proficient in MS Excel, CRM tools, and reporting.
  • Bachelor's degree in Business Administration, Marketing, or a related field.


Why Join Us?

  • Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
  • Collaborate with passionate professionals in a supportive and innovation-driven environment.
  • Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
  • Competitive compensation and career advancement opportunities.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
AuthBridge
AuthBridge

Identity Verification and Background Check Services

Gurugram

RecommendedJobs for You

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

Ahmedabad, Chennai, Bengaluru