Customer Service Specialist

Key Responsibilities:

• Act as the first point of contact for customer inquiries via phone, email, and chat
• Provide real-time updates and solutions regarding shipments, delays, tracking, and delivery status
• Resolve issues related to transportation, billing, and delivery discrepancies professionally and promptly
• Coordinate with internal teams including dispatchers, warehouse staff, and drivers to ensure service excellence
• Monitor customer orders and proactively identify and communicate any potential issues
• Maintain accurate records of customer interactions, transactions, and feedback in CRM systems
• Follow up on customer concerns until a satisfactory resolution is reached
• Support logistics operations by assisting with documentation, tracking systems, and order processing
• Provide feedback to improve customer service procedures and logistics processes
  

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred
• 13 years of customer service experience, preferably in the logistics, transportation, or supply chain sector
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Proficient in Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce)
• Ability to multitask and remain calm under pressure
• Knowledge of freight, shipping regulations, and logistics terminology is a plus