Customer Service Specialist

💻 Position: Customer Success Associate

📍Location: New Delhi

🗓️ Working Days: Monday- Friday

⏰ Work Timings: 9am -6pm

📌 Experience Required: 0.5+ year

🤝 Client: Advanced Sales Enablement and Acceleration Platform

💸 Salary: Upto 4.8 LPA

We are looking for an onboarding and support specialist who will be responsible to onboard, train and support customers from the very first moment of signup with us.

Roles and Responsibilities:

• Walk through and train clients in software platforms and provide education for all product features and processes.
• Develop a deep knowledge of our support bundle and other solutions.
• Partner with our customers to effectively resolve issues through phone live chat and emails.
• Help customer to navigate through the application/tool.
• Diagnose software issues and engage with our product and engineering team using established process.
• Provide support to our customer base to help them make most of our support suite.
• Communicate thoughtful, personalized solutions to help customers to move forward and our business.
• Collaborate with our internal team and account owners.
• Identify new opportunities of our existing customers to make the most of our platforms and avoid roadblocks.
• Show composure, zeal and flexibility to tackle case volumes and upcoming questions.

Required Skills:

• Detail oriented, ability to work independently and with the team
• Excellent verbal and written communication skills.
• Full time graduation is mandatory.