Customer Service Representative-Technical

Medhub Global is a leading provider of global B2B Medical and Healthcare Marketplace that empower organisations of all sizes to buy and sell medical products worldwide. Our platform helps companies connect, streamline procurement, and expand market reach, increase efficiency and transparency, making it easier to engage in cross-border trade and save costs. Join us as we drive growth and digital transformation for businesses in the UK and globally. Job Summary We are looking for a proactive and detail-oriented Technical Support Executive to join our team. In this role, you will handle client data migration and resolve platform-related technical issues as part of our second-line support team. You will collaborate closely with client service executives, the sales team, and the software development team to ensure seamless technical support and issue resolution. Key Responsibilities - Manage and execute client data migration processes with accuracy and efficiency. - Diagnose and resolve platform-related technical issues escalated by the first-line support team. - Act as a technical liaison between the client service executives, sales team, and software development team to ensure quick resolution of client concerns. - Provide technical insights and recommendations to enhance platform usability and client satisfaction. - Document and track all technical issues, resolutions, and client interactions in the support system. - Participate in platform testing and updates to identify and address potential technical challenges. - Communicate effectively with clients to ensure a clear understanding of issues and resolution Required Qualifications & Experience - Education: Bachelor’s degree in IT, computer science, or a related field. - Experience: Proven experience in technical support, particularly in SaaS, web or e-commerce. - Technical Skills: Strong understanding of data migration processes and tools. Knowledge of software testing and debugging processes. Familiarity with ticketing systems and technical documentation. - Technical Aptitude: Basic understanding with CRM software and comfort with digital tools. Strong analytical and problem-solving skills and attention to detail. - IT Skills: Knowledge of MS Office, especially in Excel and Cloud Platforms Stack. - Communication Skills: Strong communication skills to interact with clients and internal teams effectively. - Teamwork and Support Skills: Ability to work effectively and prioritise tasks in a fast-paced environment. A passion for customer support and proactive mind set and ability to work independently and ability to collaborate with cross-functional teams, including sales, client service, and software development. - Organisation Skills: Strong organisational and time management skills. _ MS Office- proficient in MS office, like MS Excel, MS word. What We Offer - Base salary with yearly discretionary bonus. - Opportunities for professional growth and development - Collaborative and supportive work environment - The chance to work with a diverse clientele, including large enterprises and SMEs. Industry Health and Human Services Show more Show less