Customer Service Representative

Company Description

KASA DECOR is a leading brand in India offering premium surface materials. Since 2006, the company has been manufacturing unique designer tiles using the finest raw materials from around the world. With an in-house manufacturing unit, KASA DECOR constantly explores and implements innovative design ideas to create exclusive handmade and designer surface elements. The company imports high-quality surface materials from countries like Spain, Italy, and China and collaborates with renowned brands such as Lioli, Caesarstone group, nexion, and hey concrete. KASA DECOR's network spans over 75 dealers across 50 cities in India.

About the Role: looking for an immediate joiner

detail-driven and articulate CRM Executive

organized, proactive, and skilled in addressing client escalations calmly while maintaining a positive client experience.

Key Responsibilities:

1.Client Communication & Relationship Management:

• Manage client escalations with empathy, patience, and tact — ensuring high client satisfaction.
• Serve as the primary point of contact for clients regarding order status, dispatch updates, and documentation.
• Communicate effectively via email, WhatsApp, and calls with clarity and professionalism.

2.Proforma Invoice & Documentation:

• Create, update, and manage

  Proforma Invoices

  using

  Tally ERP

  and

  Excel

  .
• Maintain detailed and accurate client data, purchase orders, and delivery documentation.

3.Data Management & Reporting:

• Utilize

  advanced Excel and Google Sheets

  for order tracking.
• Ensure data accuracy, timely updates, and smooth information flow between sales, operations, and logistics.

4.Documentation & Systems:

• Create and maintain purchase orders, delivery challans, and invoices in Tally ERP.
• Track material movement, cost, and vendor payments using Google Sheets / Excel.
• Maintain up-to-date procurement records and reports.

5.Coordination & Time Management:

• Coordinate with vendors, logistics partners, and internal teams to ensure timely order completion.
• Complete assigned tasks

  before deadlines

  , maintaining accuracy and accountability.

Skills & Requirements:

1. 1–2 years in

   Client Servicing, CRM, or Operations Support

   (preferably in a design, manufacturing, or surface material industry).

2. Advanced knowledge of Microsoft Excel

   (formulas, pivot tables, reports).

3. Proficient in Tally ERP

   for invoice creation

4. Skilled in Google Sheets

   for collaboration, tracking, and live reporting.

5. Excellent English

   – verbal and written.
6. Professional email and phone etiquette.
7. Highly organized, proactive, and solution-oriented.
8. Able to manage multiple priorities and deadlines effectively.
9. Calm and composed under client or operational pressure.

For more info follow the website : taraashbykasa.com