Customer Service Representative

Job Title: Customer Service Representative
Location: Hyderabad
Department: Customer Support

Company: CloudTailor

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Maintain a positive and friendly tone with customers at all times
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Assist customers on placement of orders, refunds, or exchanges
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Skills Required

• At least 1 - 3 years' of relevant work experience In Any BPO or E-Commerce
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Proficient in English and Hindi (Kanada and Tamil – Added Advantage).
• Ability to manage call volumes
• Customer management skills
• Problem solving approach
• Time management and punctuality

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person