Customer Service Representative

Position:

What You will Be Doing

Job Objective
To manage after sales service for defined customers and resolution of quality issues, according to agreed service levels and defined business processes.

• All tasks to be carried out in a quality manner, consistent with the Company vision and values.
• Resolve and perform root causes analysis for delivery discrepancies, customer and supplier credits.
• Manage quality issues related to deliveries and/or parts and manage relevant communication internally and externally.
• Manage both customer and supplier’s returns and manage relevant communication internally and externally.
• Manage Scrapping request
• Develop and maintain relationships with customers/suppliers and participate to meetings with customer/suppliers.
• Manage Quality block for defective inventory
• Manage and assist transportation claim with warehouse and sales team
• Support EPR system development test
• Cooperative with operation process enhancement
• Work with Global ASQ team to meet internal Service Level agreement to satisfy service requirements from customers.

Focus Areas

• Quality of customer order
• Quality of customer defective delivery
• Accounts Receivable
• Process time for customer and supplier returns
• Process time for customer and supplier credits
• Process time for quality block
• Process time for internal or external scrapping

What We Are Looking For

• Any graduation with a minimum of 3 years of relevant experience in electronics
• Has a strong analytical mindset, natural curiosity and is not afraid of data and complicated systems, with ability to separate trivial from the critical.

• Great problem solver to ensure issues are addressed short term as well as long term to improve service levels.
• Is capable and ready to initiate and drive change and improvements in systems, processes and the organizations.
• Has experience working in ERP systems (Oracle would be an advantage) and preferably has experience of demand/forecast/material planning in a commodity/fast paced environment.
• Knows how to achieve results through influencing others and understanding the challenges of cross functional working.
• Is highly organized and methodical and can cope with both predictable routines and ad-hoc activities.
• Preferably experience in monitoring the customer or supplier quality claims
• English mandatory both verbal and written.
• MS excel proficiency

What’s In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Professional and personal development.
• Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
• Friendly work atmosphere and fair work-life balance
• Medical Insurance
• Life Insurance
• Paid Time Off
• 5-Day Work Week
• Growth Opportunities
• On-site Café with Catering Option for Busy Lifestyles

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en.

W visit https://careers.arrow.com/us/en.

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