Customer Service Representative

Job Description

Project Role : Customer Service Representative Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries. Must have skills : Sales Enablement Good to have skills : Sales and Channel Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your day will involve assisting customers with their concerns and ensuring their satisfaction with our services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure customer satisfaction by addressing and resolving their concerns. Maintain a high level of professionalism and customer service. Identify opportunities to improve customer experience. Document and escalate complex customer issues for resolution. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Enablement. Strong understanding of customer service principles and practices. Experience in handling customer inquiries and resolving issues effectively. Excellent communication and interpersonal skills. Good To Have Skills:Experience with Sales and Channel Management. Additional Information: The candidate should have a minimum of 5 years of experience in Sales Enablement. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education