Customer Service Officer

Equitas Small Finance Bank

2 - 5 years

1 - 3 Lacs

tirupati anantapur

Posted:None| Platform:

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Skills Required

finance application software customer calling customer service customer relationship bfsi software applications customer complaints customer care customer support customer handling retention communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service.

Roles and Responsibility

Manage and resolve customer complaints professionally and courteously.
Provide timely and accurate information about products and services.
Develop and maintain strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to resolve complex customer issues.
Identify and escalate potential risks or issues to senior management.
Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficient in using technology and software applications.
Strong problem-solving and analytical skills.
Ability to adapt to changing situations and priorities.

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