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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

1 - 4 years

1 - 3 Lacs

Mumbai Ahmedabad

Posted:8 hours ago| Platform:

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Skills Required

Finance retail banking Customer Service casa customer relationship BFSI Banking customer complaints customer care sales customer support retail liabilities relationship management current account customer handling retention branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of liabilities, branch banking, and customer service principles. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills, with attention to detail and accuracy. Familiarity with banking software and systems, and the ability to learn new technologies quickly. A graduate degree is required for this position.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

2764 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer

Experience & Salary

Skills Required

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