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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

2 - 5 years

4 - 7 Lacs

Jaipur

Posted:Just now| Platform:

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Skills Required

Finance application software Customer Service Banking Operations Applications BFSI Banking customer service customer complaints branch banking operations customer support bfsi Branch computer systems retention customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to improve overall customer experience. Identify and escalate complex issues to senior management when necessary. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to build rapport with customers from diverse backgrounds. Experience working in a similar role within the BFSI industry is preferred. Additional Info The company offers opportunities for professional growth and development.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

2464 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer

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