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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

2 - 4 years

4 - 6 Lacs

Kota Udaipura

Posted:Just now| Platform:

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Skills Required

Finance application software Customer Service c++ c customer relationship customer complaints customer care networking customer support system administration active directory computer systems linux microsoft windows customer handling retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service to ensure high levels of customer satisfaction. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to adapt to changing situations and priorities.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

2464 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer

Experience & Salary

Skills Required

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