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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 3 years

2 - 3 Lacs

noida new delhi

Posted:4 hours ago| Platform:

Apply

Skills Required

customer service non voice process voice process handling customer queries customer calling solving queries customer satisfaction complaint handling email process voice support communication skills customer care customer handling interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseekers!!

Greetings from ShiningstarsITPL!!

We are hiring for Customer Care Executive for Voice and Non-Voice Process in Noida location!!

Salary : 18ctc to 25ctc (Depends on your Last Drawn , communication skills )

Roles and Responsibilities:

Respond to customer queries via Calls, email, and messaging platforms in a timely and professional manner.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot and resolve customer issues efficiently, ensuring first-contact resolution whenever possible.
Maintain a high level of product and process knowledge to effectively support customer needs.
Escalate unresolved issues to appropriate departments or higher-level support, ensuring proper follow-up.
Document customer interactions and update records in the CRM or ticketing system.
Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction score.

Preferred Candidate:

Candidates must have proficiency in English.
Both Undergraduates and Graduates are welcomed.
Candidates must be comfortable with rotational shifts.

Interested candidates may reach out to : 9140789127 (Aliya)

Thanks and Regards,

Aliya

Executive HR

ShiningstarsITPL

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