Customer Service Executive

Position Vacant: Customer Service Executive

Organization Name: TheraYog Private Limited

Company Profile:

TheraYog is a wellness company deeply committed to excellence in holistic health, combining traditional yoga, Ayurveda, and compassionate care. With online yoga classes, doctor and diet consultations. TheraYog integrates ancient wisdom with modern convenience.

Qualification:

Bachelor's degree in any field

1-3 years of experience in a customer support or chat support role

Location:

A73, Sector 65, Noida (Nearest metro Station Sector 62)

Job Description / Job Responsibilities:

Key Responsibilities:

• Respond promptly to customer inquiries via chat and call, providing accurate information and assistance related to our products and services.
• Address customer concerns, resolve issues, and provide guidance on product usage and benefits professionally and courteously.
• Efficiently manage a high volume of chat conversations on a daily basis while maintaining quality and responsiveness.
• Proactively engage with customers to identify potential leads and opportunities, and convert leads into sales.
• Develop a comprehensive understanding of our products and services to effectively address customer queries and promote offerings.
• Maintain accurate records of customer interactions, transactions, and inquiries for future reference and analysis.
• Gather feedback from customers to identify areas for improvement and enhance the overall chat support experience.
• Work closely with other team members, including sales and marketing, to ensure alignment and provide support as needed.

Desired Profile of the candidate:

Skills and Competencies:

• Prior experience in chat support or customer service roles is preferred, with the ability to handle a large volume of chats effectively
• Strong understanding of health, wellness, Ayurveda, and Yoga principles and practices.
• Basic understanding of sales principles and the ability to identify and capitalize on sales opportunities.
• Knowledge of MS Office Applications.
• Outstanding communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Demonstrated commitment to providing exceptional customer service and satisfaction.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
• Able to multitask, prioritize, and manage time efficiently.

Minimum Experience:

1 year

Compensation Range:

INR 3 to 3.5 LPA.

Contact Information:

arzoo.sirohi@therayog.com

Website:

www.therayog.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Any prior experience in any Healthcare/Ayurveda/Wellness company?

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Work Location: In person