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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 3 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:2 weeks ago| Platform:

Apply

Skills Required

BPO Inbound Process Solving Queries Voice Process Chat Process Blended Process Bpo Customer Service Non Voice Process Complaint Handling Query Resolution CSA Lead Generation CSE Bpo Voice Insurance Customer Retention Customer Handling Domestic Process Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Seekers,

Greetings from Shining Stars

We are HIRING for Multinational BPO at NOIDA location

Profile- Customer Support Executive

Note- To get your interview aligned connect with 8630365298- Palakshi / share your resume over whatsapp. Also we have positions for Remote options, Anyone interested can also apply.

Salary- Up to 3.5 LPA ( depending upon experience and interview )

Roles and Responsibilities:

Handling Customer Inquiries:
Respond to customer queries via phone, email, chat, or in-person.
Resolving Complaints:
Address and resolve customer issues efficiently and empathetically.
Product/Service Knowledge:
Provide accurate information about products or services.
Maintaining Records:
Document customer interactions, transactions, and feedback.
Follow-ups:
Ensure timely follow-up with customers on open issues or after-service delivery.
Support Sales Teams:
Assist with order processing, upselling, or cross-selling when necessary.
Feedback Collection:
Gather and report customer feedback to improve services.

Preferred Candidates:

Should be comfortable with rotational shifts
Must have excellent communication skills
Should be comfortable with 6 days working
Anyone interested for day shift can also apply
Uncapped Incentives will be there

If interested please share your CV or call on 8630365298 ( Palakshi)

Call only between 10am to 6pm on working days

#bpo #hiring #hiringnow #hiringalert #bpohiring #customercarehiring #voiceprocess #chatprocess #noidalocation #noidajobs #jobs2025 #freshershiringnow #undergraduates #12thpass

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