Customer Service Executive

Digitide Solutions ltd

0 - 1 years

1 - 3 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

communication skills bpo voice telecalling domestic bpo voice process multitasking customer service orientation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Type:

Location:

Industry:

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Experience:

We are looking for energetic and customer-focused individuals to join our Customer Service team for our domestic voice process. The role involves handling inbound/outbound customer calls, resolving queries, and ensuring customer satisfaction in a professional and courteous manner.

Key Responsibilities:

Handle inbound/outbound calls from customers.
Respond to customer queries regarding products, services, or billing issues.
Provide accurate information and resolve customer complaints efficiently.
Maintain records of customer interactions, transactions, and feedback.
Follow communication scripts and standard operating procedures.
Escalate unresolved issues to the appropriate internal teams.
Special Pay Allowance for Candidates knowing Tamil, Gujarati, and Malayalam Languages

Key Requirements:

Education:
Minimum 12th pass or graduate in any stream.
Language Skills: Should
know how to speak the Tamil language; basic English communication is a plus.
Experience:
Prior experience in a voice process is preferred but not mandatory.
Good listening, problem-solving, and interpersonal skills.
Basic computer knowledge and typing skills.

Benefits:

Fixed salary + performance incentives
Day shifts (no night shift)
On-the-job training provided
Opportunity for growth within the organization
Employee-friendly work culture

Working Hours:

Rotational Shifts

How to Apply:

Interested candidates can apply by calling HR Ruchira at 8793714363 or HR Aashna at 9028320248.

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