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Customer Service Executive

Customer Service Executive

Engage Experts International

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service outbound calling lead generation cold calling patient support client support call management objection handling microsoft office inbound calling sales followups sales closures critical response support complaint resolution crm updates communication abilities familiarity with crm tools basic computer operations

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. Key Responsibilities: - Handle multiple customer service roles in Debt Management, Emergency Services, and US Healthcare verticals - Engage in inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups - Tailor job responsibilities to specific shift timings and verticals - Utilize excellent spoken English with a neutral accent - Possess strong phone manners, objection handling skills, and polished communication abilities - Familiarity with CRM tools, Microsoft Office, and basic computer operations - Work in a fast-paced and dynamic team environment - Provide services to international clients based in the USA - Demonstrate flexibility in working in US time zones for night and morning shifts Qualifications Required: - Minimum 1+ year of experience in International BPO/US Sales - Graduate degree or pursuing graduation Note: This job offers opportunities for growth, skill enhancement, and professional development in a dynamic setting working with international clients.,

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Customer Service Executive