33 Call Management Jobs

You will be joining NucleusEduacademy as a Tele caller in Kota. Your responsibility will involve making calls to potential students, providing detailed information about educational offerings, addressing queries, and facilitating the enrollment process. Your role will include engaging with students and parents to promote the educational services provided by NucleusEduacademy. To excel in this role, you should possess excellent communication and interpersonal skills. Your ability to persuade and convince effectively will be crucial. Prior experience in telemarketing or customer service will be advantageous. Collaborating effectively in a team environment is essential. Proficiency in relevant call management software and tools is required. Your patience and empathy in dealing with prospective students and their parents will be highly valued. A high school diploma or equivalent is necessary for this role; a Bachelor's degree would be an added advantage. If you are looking for a full-time, on-site position where you can utilize your communication skills and contribute to the growth of educational initiatives, this role at NucleusEduacademy could be an exciting opportunity for you.,

As a Personal Assistant to Mr. Sen, you will play a crucial role in supporting him to manage his professional and personal affairs efficiently. Your proactive and trustworthy nature, coupled with excellent organizational skills, will be key in handling a diverse range of tasks with discretion. Your responsibilities will include managing incoming calls for Mr. Sen, responding to communications promptly and professionally, overseeing his social media accounts, and ensuring consistency in brand voice and image across all platforms. You will also be responsible for scheduling and organizing meetings and appointments, preparing detailed trip itineraries, and maintaining accurate records of financial transactions. Additionally, you will assist with personal tasks as required, demonstrating a mature understanding of Mr. Sen's needs and preferences. To excel in this role, you must possess excellent communication and organizational skills, proficiency in social media platforms and basic administrative tools, and the ability to handle sensitive information with confidentiality. Your flexibility and adaptability to changing needs and priorities will be essential for success in this position. This full-time role based in Rohini, Delhi, offers a competitive compensation package of 45-55k + Benefits & Bonus, with occasional out-of-hours availability required as needed. If you are a dedicated professional with a strong sense of responsibility and the ability to manage professional and personal tasks seamlessly, we invite you to apply for this exciting opportunity.,

Greetings from Copiam Ventures! We are currently hiring for an Executive Assistant. Location: Remote Experience Required: 3 Years Salary: 25,000 per month Qualifications: Graduate We are looking for an Executive Assistant reporting to the Director of the company. Handling office-management duties as well as maintaining personal events tracker, making travel arrangements, handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, and many more similar duties. Typical duties include: Manage professional and personal scheduling for the Director, including agendas, mail, email, phone calls, client management, and other company logistics Coordinate executive communications, including taking calls, responding to emails and interfacing with clients Prepare internal and external corporate documents for team members and industry partners Schedule meetings and appointments and manage travel itineraries Maintain an organized filing system of paper and electronic documents Uphold a strict level of confidentiality Develop and sustain a level of professionalism among staff and clientele Skillset - Minimum of 3 years of experience as an Executive Assistant reporting directly to senior management Excellent written and verbal communication skills Advanced Microsoft Office skills (Word & Excel), with an ability to become familiar with firm-specific programs and software Proficiency in collaboration and delegation of duties Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities Exceptional interpersonal skills Friendly and professional demeanor If the above requirement suits your profile, share your CV on hr@aerolume.in. Thanks & Regards Afreen Chougule HR Consultant Copiam Ventures Private Limited

As a Customer Care Dispatcher at our Mumbai location, you will be responsible for handling customer inbound calls through SFDC, aligning with customers for unplanned paid jobs for Field Service Engineer visits, planning and scheduling service engineers for unplanned service orders, managing intra-call status updates and escalation processes with field management, and ensuring knowledge of the geographic territory or ability to learn geographic coverage and travel time for engineers. You will also be measuring Service Quality Parameters such as Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution), ensuring customer satisfaction/NPS, aligning with Contract SLAs, finding solutions to support customers, filling service engineers" schedules for optimum utilization, and managing unplanned service jobs by closely working with Field Service Technicians and aligning with customers. To succeed in this role, you should have a Diploma, BSc in Instrumentation/Electronics/Electrical, or BCom, excellent writing and speaking skills, be a good negotiator with experience in conflict management, possess basic knowledge of Excel and PowerPoint, and have freshers or up to 2 years of experience with SAP CRM/call management/SFDC experience preferred. We offer you the opportunity to be part of a collaborative and innovative team, work with global teams, thrive in an open, fair, and inclusive environment, access a multitude of learning and growth opportunities, receive medical insurance for you and your family with access to a Telemedicine application, and be associated with a brand name recognized worldwide for precision, quality, and innovation. About Mettler Toledo: Mettler Toledo is a global leader in precision instruments and services known for innovation and quality across various applications. Our extensive sales and service network spans more than 140 countries, with a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment: We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender, and ethnicity. For more information on our commitment to Sustainability, Diversity, and Equal Opportunity, please visit us here.,

We are seeking a welcoming and adaptable Front Office Executive to be the first point of contact for our real estate firm. This role is crucial for creating a positive impression, efficiently managing communications, and supporting our clients with a high level of professionalism and self-control. Key Responsibilities: Guest Welcome: Warmly welcome and greet all guests and visitors to the real estate firm, ensuring a professional and hospitable first impression. Call Management: Efficiently handle all incoming and outbound telephone calls, directing them appropriately, taking messages, and providing information as required. Customer Needs Management: Demonstrate adaptability in coping with the diversity of customers and their unique needs, ensuring a tailored and positive experience. Complaint Handling: Exhibit self-control and professionalism in handling any complaints or challenging situations, striving for satisfactory resolutions. Required Skills: Strong team working abilities, fostering a collaborative office environment. Proficiency in using the Windows environment for daily tasks and record keeping. Possess basic sales ability to support client inquiries and direct leads. Demonstrates strong hospitality and a customer-focused approach. High adaptability to cater to diverse customer needs and situations. Exceptional self-control and composure, particularly when addressing complaints. Good relationship skills to build rapport with clients and colleagues.

As a team member at Ankura, you will thrive in a culture built on collaboration, innovation, and growth. Our commitment to fostering connections ensures that every individual feels valued within our dynamic and supportive community. In the role of Administrative Help Desk Associate, you will be responsible for providing comprehensive support to our staff and management worldwide. This includes managing inquiries, troubleshooting issues, and facilitating seamless operations across global administrative functions. Key Responsibilities: - Providing remote assistance to resolve administrative issues across different time zones. - Assisting in diary/calendar management. - Generating purchase orders and handling invoice status queries. - Coordinating travel arrangements for business trips. - Managing expense filing, including monthly expenses of corporate credit cards and personal cards used for business purposes. - Ordering and maintaining office supplies. - Ensuring compliance with company policies and procedures globally. - Collaborating with IT and other departments to address technical issues impacting remote administrative operations. - Efficiently managing and prioritizing a high volume of calls and inquiries. - Performing other administrative duties as assigned. Qualifications: - Graduation or equivalent qualification; additional certifications in office administration or related fields are preferred. - Minimum of 2 years of experience in a remote administrative or help desk role supporting global operations. - Strong organizational and multitasking skills with the ability to work across various time zones. - Excellent verbal and written communication skills in English. - Proficiency in Microsoft Office Suite, communication tools, and relevant software. - Problem-solving abilities and attention to detail. - Customer-service orientation with professionalism in handling challenging situations. - Demonstrated capability to manage and prioritize large call volumes effectively. Working Conditions: - Based in the Gurgaon office with flexible working hours to accommodate global support; occasional overtime may be required.,

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementManage Operations from process & measurement standpointMaintain regular communications with team on departmental and individual level performance expectations Work with client/Account Executive/Onshore team to define process and proceduresSet and assess representatives performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basisConduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc. Ensure performance and attendance issues and addressed promptly and consistently.Assist with scheduling and forecasting of staff to maintain optimal service providedDevelop reward and recognition programs for teamsManage escalated customer enquiries / complaintsStrong analytical and data management skills Analyse and propose process improvements consistently Strong focus on peopleShare best practices across the process & facilitate process improvements/cost reduction initiativesInteract and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics Drive Business Excellence What are we looking for Strong leadership and management ability Determine training needs for the team members Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations Client Relationship Building Drive productivity in the respective process Managing day-to-day operations based on SLAs Ensures seamless delivery of services and manages all aspects of operational teamPeople management Drives issues to resolution and good problem-solving skills Good interpersonal skills Good administration skills Comfortable with responding to requests from all levels of the organization Team Player Positive Mindset Planning & Organisation skills Motivation Skills Call handling skills (handling complex & escalated calls) Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation24*7Flexible to Travel onshore if requiredAble to work on a flexible basis as determined by the business needs Prior international BPO work experience in team management role is mandatory (minimum 1 year Team Handling role ) Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Direct reports:Level 11 to Level 13 Qualification Any Graduation

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must have at least 1+ year of experience in International BPO/US Sales with excellent spoken English and a neutral accent. Additionally, you should possess strong phone manners, objection handling skills, and polished communication abilities. Familiarity with CRM tools, Microsoft Office, and basic computer operations is required. As part of the Customer Service & Sales team, you will work in a fast-paced and dynamic team environment, providing services to international clients based in the USA. The role offers opportunities for growth and skill enhancement. A flexible approach to working in US time zones for night and morning shifts is essential. The minimum qualification required is a graduate degree or pursuing graduation. Join us to work with international clients, gain valuable experience in a dynamic setting, and explore opportunities for professional development and career growth.,

As a part of Ankura, you will be an integral member of a team that values excellence, innovation, and continuous growth. Our culture thrives on collaboration and connections, creating an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement to ensure that every individual feels connected and valued within our dynamic and supportive community. The role of Administrative Help Desk Associate at Ankura involves providing comprehensive administrative support and assistance to staff and management worldwide. Your responsibilities will include managing and responding to inquiries, troubleshooting issues in a timely manner, and ensuring smooth operations across global administrative functions. Key Responsibilities: - Provide remote assistance to staff and management in resolving administrative issues across different time zones. - Support in diary/calendar management. - Assist in generating purchase orders and invoices status queries. - Arrange travel for business trips. - File monthly expenses of corporate credit cards and personal cards used for business purposes. - Support in ordering and maintaining office supplies. - Ensure compliance with company policies and procedures across all regions. - Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. - Manage and prioritize a large volume of calls and inquiries efficiently. - Perform other administrative duties as assigned. Qualifications: - Graduate or equivalent; additional qualifications in office administration or related field preferred. - Minimum of 2 years of proven experience in a remote administrative or help desk role supporting global operations. - Excellent organizational and multitasking skills with the ability to work across various time zones. - Strong verbal and written communication skills in English. - Proficiency in Microsoft Office Suite, communication tools, and other relevant software. - Problem-solving skills and attention to detail. - Customer-service oriented with the ability to handle challenging situations with professionalism. - Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: This role is based in the Gurgaon office with flexible working hours to accommodate global support. Occasional overtime may be required to fulfill job responsibilities effectively.,

Roles and Responsibilities We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our MD. The ideal candidate will provide both personal and executive administrative assistance.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

We are seeking dynamic Customer Support Executives to join our team in India. The ideal candidates will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved efficiently. Candidates with 1-5 years of experience in customer service or support roles are encouraged to apply. Responding to customer queries via phone, email, and chat in a timely and professional manner. Providing accurate information about products and services to customers. Resolving customer complaints and issues efficiently and effectively. Maintaining customer records and updating information in the database. Collaborating with other departments to enhance the customer experience. Conducting follow-up calls to ensure customer satisfaction. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving skills and the ability to think quickly on your feet. Proficient in using CRM software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Customer-centric mindset with a passion for helping others.

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

What you will do The Core Agent is responsible for providing general information about the hotel and assisting callers. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Open and close the availability as and when required of hotel in all channels and website. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers What you bring At least 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Bachelor s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals

A professional Receptionist is required for a CA office to handle front desk operations, manage calls, schedule client meetings, Maintain records, and assist with administrative tasks. Strong communication, organization, and MS Office skills required Required Candidate profile Any graduate with 2-3 years of experience as a Receptionist Skilled in client queries, call handling, scheduling, and documentation Courteous, detail-oriented, and proficient in MS Office Perks and benefits reimbursement/ good work culture

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Well-organized, presentable, and proactive FEMALE who can work as a Front-Desk Executive with administrative support. Along with Frontdesk, should Assist with daily office operations and general administration •

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, or chat Address and resolve customer concerns promptly and accurately Document customer interactions and update records Provide detailed product or service information to customers Collaborate with internal teams to resolve complex issues Maintain adherence to company policies and service standards Candidate Profile: Excellent command of spoken and written English Graduate or undergraduate degree holders Experience in customer service preferred but freshers can apply Strong problem-solving and multitasking skills Willingness to work in rotational shifts including nights Immediate joiners preferred

Key Responsibilities: Manage inbound and outbound communication via phone, email, and chat with international customers Resolve complex queries related to products, services, data analysis, or knowledge-based tasks Maintain accurate documentation and update client records Follow client-specific guidelines and adhere to quality standards Collaborate with cross-functional teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent verbal and written English skills Graduate or undergraduate degree holders Experience in international BPO or KPO preferred but freshers can apply Comfortable working in rotational shifts including night shifts Strong analytical, multitasking, and problem-solving skills Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound communications via phone, email, and chat with international customers Resolve customer queries related to products, services, billing, and accounts efficiently Maintain accurate records of customer interactions and transactions Adhere to company policies and international client guidelines Collaborate with team members to ensure seamless service delivery Achieve individual and team performance goals consistently Candidate Profile: Proficient in spoken and written English Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable with rotational and night shifts Strong problem-solving and multitasking skills Immediate joiners preferred

Description We are seeking a dynamic Customer Support/Telesales Voice Professional to join our team in India. This role involves engaging with customers over the phone to provide exceptional service and drive sales. The ideal candidate will be passionate about helping customers and achieving sales goals. Responsibilities Handle inbound and outbound calls to provide excellent customer service and support. Assist customers with inquiries, product information, and order processing. Achieve sales targets by promoting and selling products or services during calls. Document customer interactions accurately in the CRM system. Resolve customer complaints and issues in a timely manner. Collaborate with team members to enhance customer experience and service quality. Skills and Qualifications Excellent communication skills in English and Hindi (or local language). Strong interpersonal skills and ability to build rapport with customers. Basic knowledge of CRM systems and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Sales orientation with a desire to meet and exceed targets. Problem-solving skills and a positive attitude towards challenges.

We are seeking enthusiastic Freshers/Customer Service Representatives for our BPO-Voice Process team in India. This role is ideal for individuals looking to kickstart their career in customer service and gain valuable experience in a dynamic environment. Responsibilities Handle customer inquiries and provide accurate information in a professional manner. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain accurate records. Follow up with customers to ensure their issues are resolved to their satisfaction. Collaborate with team members and other departments to improve service delivery. Meet performance metrics and targets set by management. Skills and Qualifications Excellent communication skills in English and local languages. Strong problem-solving abilities and a customer-oriented mindset. Basic computer skills and familiarity with MS Office applications. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Good listening skills and attention to detail. Willingness to work in rotational shifts, including weekends and holidays.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.