Customer Service Executive

About Us: Ashray Real Estate Developers is a leading real estate development company committed to delivering high-quality residential and commercial properties. With a focus on innovation, sustainability, and customer satisfaction, we pride ourselves on creating exceptional spaces that enhance lifestyles and foster thriving communities.

Position Overview: We are looking for a dynamic and results-driven Customer Relations Executive to join our team. The ideal candidate is passionate about real estate, skilled at building strong client relationships, and eager to contribute to expanding our client base and achieving sales targets.

Key Responsibilities:

Relationship Management:

o Engage with leads provided by the company, assess client requirements, and generate interest in our projects.

o Educate potential buyers about our luxury residential and commercial properties, highlighting key features and benefits.

o Share project details with potential clients via WhatsApp or email and follow up until they visit Goa.

o Schedule site visits with prospective clients.

o Prepare costing for clients based on their preferences.

o Register new brokers into the database and maintain relationships.

o Engage with brokers, share project details, and encourage client referrals.

Administrative Duties:

• Update and maintain inventory details as and when required.
• Send daily reports of new leads received.
• Register broker clients after scanning the database.
• Enter leads into the CRM software and ensure timely follow-ups.
• Send monthly reports of new leads and site visits.

Customer Service:

o Engage with brokers, share project details, and encourage client referrals.

o Call new leads received and follow up for three days if unanswered.

Qualifications:

o Graduate from a reputed institute.

o Fresher – 1 year of experience in a Customer Relationship Management (CRM) or

customer engagement role, preferably in real estate.

o Strong communication skills (verbal & written) in English; additional languages

preferred.

o Proactive and self-motivated, with a keen interest in real estate.

o Excellent coordination and interpersonal skills to manage multiple clients efficiently.

o Ability to work independently and under pressure.

o Strong negotiation and persuasion skills to drive lead conversions.

o Strong follow-up and reporting skills to ensure lead tracking and conversion.

o Proficiency in MS Office (Word, Excel, PowerPoint).

o Familiarity with CRM tools (Lead Hero preferred).

o Strong email communication, WhatsApp engagement, and lead management skills.

Working hours: 9.30 to 05: 45p.m

Lunch Break: 01:15 to 02:30p.m

Saturdays: 09:30 to 01:15p.m

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person