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Customer Service Associate - Query Management

1 - 3 years

2 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

inbound customer service customer support troubleshooting query management bpo escalations rotational shifts customer care sla outbound calling chat support voice process chat outbound technical assistance calling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required:Query Management - Customer Service Technology Support Designation:Management Level - Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for? Adaptable and flexible Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

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