Customer Service Associate - Fresher

0 - 1 years

2 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer service and support to clients via phone, email, or chat.
  • Resolve customer complaints and issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Identify and escalate potential issues to senior management as needed.
  • Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent problem-solving and analytical skills are required.
  • Strong attention to detail and organizational skills are necessary.
  • Experience with CRM software and ticketing systems is preferred.
  • Ability to work collaboratively as part of a team.

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Hexaware Technologies logo
Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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