Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹556,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Shift allowance Application Question(s): Arr you comfortable with the rotational shift ? apply only if you are comfortable Are you comfortable with the office location ? Office is located at M.G Road Are you comfortable working in voice process ? apply only if you are comfortable Are you fine with 40 k net take home salary ? apply only if you are comfortable Are you a graduate ? apply only if you are a graduate This job is a permanent work from office job , apply only if you are comfortable Language: English (Required) Work Location: In person