Roles & Responsibilities : Hawk's eye on end to end operations through continuous monitoring. Website management for inventory updates & Liquidation city wise. Centralised procurement for inventory. Breach reporting and update on recovery actions taken. Monitor and share daily logistics performance across location. Ensure leverage for inventory is followed and also restocking is done. Daily reconciliation of inventory. Weekly & Daily inventory reports and along with past sales performance. Shrinkage counts to be maintained and also to be checked before shrunk. Innovate some ideas for reverse logistics of cartons being sent for reuse. Develop and drive continuous improvement initiatives to benefit both customers and company Sales projection with past data analysis & Shrinkage. Skill Sets Excel is a must Time management skills Critical thinker Problem solver Team player Interpersonal skills Flexible Industry Retail Employment Type Full-time Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Show more Show less
Shades of Spring is redefining the flower delivery experience, making the giving and receiving of beautiful fresh flowers a joyous occasion. As the original subscription online flower delivery company, we offer a variety of products including occasion boxes and hand-tied bouquets. We provide next-day online flower delivery across Bangalore and are expanding to more cities soon. Our flowers are hand-picked by farmers across India and packed in specially designed boxes to ensure pristine condition upon arrival. Discover why we are Bangalore’s top-rated online flower delivery company on independent review sites. Role Description This is a full-time on-site position for a Dispatch Executive located in Bengaluru. The Dispatch Executive will be responsible for coordinating and processing flower orders, managing delivery schedules, ensuring timely dispatch and delivery of flowers, and maintaining communication with delivery personnel and customers. They will also be tasked with tracking orders and resolving any delivery issues. Qualifications : Experience in order coordination and processing Strong organizational and time management skills Effective communication skills for maintaining contact with delivery personnel and customers Problem-solving skills to resolve delivery issues Ability to work well in a fast-paced environment Bachelor’s degree in Logistics, Supply Chain Management, or a related field is a plus Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹21,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Dispatching: 1 year (Required) Work Location: In person Application Deadline: 30/04/2025 Expected Start Date: 15/06/2025
This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The profile allows the candidate to project entrepreneurship and leadership skills and contribute towards the success of the organisation, through endeavours which may go beyond the expected KRAs. P&L, Supplier Relationship, Forecasting, Merchandising, Forecasting The Role of a category manager is to drive growth of the company on shadesofspring.in website by solving customer problems, introducing new products and packaging to enhance customer experience and keep category new and alive Min Experience: 1 year. Pay Range- 4 LPA. Responsibilities -Own the PnL Metrics - Category Sales, Category Penetration, Overall Margins and Inventory Management -Develop and Manage Categories and their SKU assortments as per Regional/City level requirements -Ensure best procurement practices to support Margins, vendor spread and Working Capital management -Planning and Executing Campaigns, Offers and customer engagement events to drive overall business objectives -Determine the positioning of a product category on website to maximise visibility -Planning and developing the product range for each occasion and finalising the pricing strategy for products while remaining competitive in the market -Creating list of inventory required at city level and sharing the list with the operations team -Keeping track of daily CoGS, adjusting website price according to fluctuating flower price in the market -Foster trust relationships with vendors to achieve better pricing and quality of services -Make forecasts for product demand on Monthly basis and for peak days to ensure the sustainability of inventory -Work with Business Development Team to ensure overall business metrics are achieved -Create daily, weekly, monthly reports and share visibility on the sales at category level with ideas on how to improve the same -Collaborate with buyers and merchandisers to expand product categories -Should be able to coordinate with marketing, supply chain, finance / commercial and other functions of the organisation. Qualifications -BSc/BA in business administration, marketing or related field -Sound Understanding of the customer segment, their behaviour, -products in the category, Category Pricing, B2B Sales, Vendor Management -Relevant Work Experience of at least 1-2 Years as a Category Associate or PnL owner roles. -Understanding of data analysis and forecasting methods -Proficient in MS Office -An analytical mind with a strategic ability -Excellent communication and people skills
Roles and Responsibilities: Ensure timely dispatch of all orders from the Mumbai location- Reconcile daily inventory- Maintain real-time accuracy of product dispatched. Monitor daily logistics partner performance- Share daily dispatch performance reports Coordinate with website team for accurate inventory display- Regular liquidation updates for Mumbai stock Coordinate restocking based on forecast and leverage- Ensure optimal stock levels in Mumbai office Conduct and report shrinkage count- Identify reasons and submit corrective actions Innovate and implement carton reverse logistics- Ensure return flow from customers is tracked Prepare weekly/monthly MIS reports on inventory, dispatch, and shrinkage- Collaborate with procurement, sales, and customer service teams- Resolve order-related issues quickly Core Skills Expected: Advanced Excel Problem-solving and decision-making Strong communication & team coordination Ability to multitask and work under pressure Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Job Type: Full-time Pay: ₹18,000.00 - ₹25,400.45 per month Benefits: Paid time off Provident Fund Schedule: Day shift Weekend availability Ability to commute/relocate: Ghatkopar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Dispatching: 1 year (Required) Location: Ghatkopar, Mumbai, Maharashtra (Required) Work Location: In person Expected Start Date: 11/07/2025
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person Application Deadline: 02/03/2025 Expected Start Date: 10/08/2025
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person Application Deadline: 02/03/2025 Expected Start Date: 10/08/2025
Pay Range: 4,00,000- 5,00,000 LPA Min Exp: 1 year This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The profile allows the candidate to project entrepreneurship and leadership skills and contribute towards the success of the organisation, through endeavours which may go beyond the expected KRAs. P&L, Supplier Relationship, Forecasting, Merchandising, Forecasting The Role of a category manager is to drive growth of the company on shadesofspring.in website by solving customer problems, introducing new products and packaging to enhance customer experience and keep category new and alive Responsibilities -Own the PnL Metrics - Category Sales, Category Penetration, Overall Margins and Inventory Management -Develop and Manage Categories and their SKU assortments as per Regional/City level requirements -Ensure best procurement practices to support Margins, vendor spread and Working Capital management -Planning and Executing Campaigns, Offers and customer engagement events to drive overall business objectives -Determine the positioning of a product category on website to maximise visibility -Planning and developing the product range for each occasion and finalising the pricing strategy for products while remaining competitive in the market -Creating list of inventory required at city level and sharing the list with the operations team -Keeping track of daily CoGS, adjusting website price according to fluctuating flower price in the market -Foster trust relationships with vendors to achieve better pricing and quality of services -Make forecasts for product demand on Monthly basis and for peak days to ensure the sustainability of inventory -Work with Business Development Team to ensure overall business metrics are achieved -Create daily, weekly, monthly reports and share visibility on the sales at category level with ideas on how to improve the same -Collaborate with buyers and merchandisers to expand product categories -Should be able to coordinate with marketing, supply chain, finance / commercial and other functions of the organisation. Qualifications -BSc/BA in business administration, marketing or related field -Sound Understanding of the customer segment, their behaviour, -products in the category, Category Pricing, B2B Sales, Vendor Management -Relevant Work Experience of at least 1-2 Years as a Category Associate or PnL owner roles. -Understanding of data analysis and forecasting methods -Proficient in MS Office -An analytical mind with a strategic ability -Excellent communication and people skills
Roles and Responsibilities: Ensure timely dispatch of all orders from the Mumbai location- Reconcile daily inventory- Maintain real-time accuracy of product dispatched. Monitor daily logistics partner performance- Share daily dispatch performance reports Coordinate with website team for accurate inventory display- Regular liquidation updates for Mumbai stock Coordinate restocking based on forecast and leverage- Ensure optimal stock levels in Mumbai office Conduct and report shrinkage count- Identify reasons and submit corrective actions Innovate and implement carton reverse logistics- Ensure return flow from customers is tracked Prepare weekly/monthly MIS reports on inventory, dispatch, and shrinkage- Collaborate with procurement, sales, and customer service teams- Resolve order-related issues quickly Core Skills Expected: Advanced Excel Problem-solving and decision-making Strong communication & team coordination Ability to multitask and work under pressure Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Job Type: Full-time Pay: ₹18,000.00 - ₹25,400.45 per month Benefits: Paid time off Provident Fund Ability to commute/relocate: Ghatkopar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Dispatching: 1 year (Required) Location: Ghatkopar, Mumbai, Maharashtra (Required) Work Location: In person
Pay Range: 4,00,000- 5,00,000 LPA Min Exp: 1 year This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The profile allows the candidate to project entrepreneurship and leadership skills and contribute towards the success of the organisation, through endeavours which may go beyond the expected KRAs. P&L, Supplier Relationship, Forecasting, Merchandising, Forecasting The Role of a category manager is to drive growth of the company on shadesofspring.in website by solving customer problems, introducing new products and packaging to enhance customer experience and keep category new and alive Responsibilities -Own the PnL Metrics - Category Sales, Category Penetration, Overall Margins and Inventory Management -Develop and Manage Categories and their SKU assortments as per Regional/City level requirements -Ensure best procurement practices to support Margins, vendor spread and Working Capital management -Planning and Executing Campaigns, Offers and customer engagement events to drive overall business objectives -Determine the positioning of a product category on website to maximise visibility -Planning and developing the product range for each occasion and finalising the pricing strategy for products while remaining competitive in the market -Creating list of inventory required at city level and sharing the list with the operations team -Keeping track of daily CoGS, adjusting website price according to fluctuating flower price in the market -Foster trust relationships with vendors to achieve better pricing and quality of services -Make forecasts for product demand on Monthly basis and for peak days to ensure the sustainability of inventory -Work with Business Development Team to ensure overall business metrics are achieved -Create daily, weekly, monthly reports and share visibility on the sales at category level with ideas on how to improve the same -Collaborate with buyers and merchandisers to expand product categories -Should be able to coordinate with marketing, supply chain, finance / commercial and other functions of the organisation. Qualifications -BSc/BA in business administration, marketing or related field -Sound Understanding of the customer segment, their behaviour, -products in the category, Category Pricing, B2B Sales, Vendor Management -Relevant Work Experience of at least 1-2 Years as a Category Associate or PnL owner roles. -Understanding of data analysis and forecasting methods -Proficient in MS Office -An analytical mind with a strategic ability -Excellent communication and people skills
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Job description Roles and Responsibilities: Ensure timely dispatch of all orders from the Mumbai location- Reconcile daily inventory- Maintain real-time accuracy of product dispatched. Monitor daily logistics partner performance- Share daily dispatch performance reports Coordinate with website team for accurate inventory display- Regular liquidation updates for Mumbai stock Coordinate restocking based on forecast and leverage- Ensure optimal stock levels in Mumbai office Conduct and report shrinkage count- Identify reasons and submit corrective actions Innovate and implement carton reverse logistics- Ensure return flow from customers is tracked Prepare weekly/monthly MIS reports on inventory, dispatch, and shrinkage- Collaborate with procurement, sales, and customer service teams- Resolve order-related issues quickly Core Skills Expected: Advanced Excel Problem-solving and decision-making Strong communication & team coordination Ability to multitask and work under pressure Job types: Full-time, Permanent Benefits: Paid sick time Paid time off Provident Fund
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Day to day responsibilities of the selected candidate : Have good knowledge of the names, category and the nurturing and feeding instructions of all the flowers in the warehouse. Receiving fresh stock of the day, storing and stacking flowers in shelves. Snipping the stems and leaves of the flowers and making bunches and bouquets. Creative methods of decorating bouquets, baskets, vases and boxes. Knowledge of unique combinations of flowers as per customers choice Providing occasion-specific flower suggestions. Carefully arranging palatable bouquets for purchase. Packaging clients' flowers to prevent breakages. Coordinating with the dispatch and delivery team to ensure the packaging of flowers are done in a presentable and safe manner. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Health insurance Ability to commute/relocate: Banjara Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
Job Title: Customer Support Location : Bangalore Experience : Minimum 1 year in customer support or related roles Employment Type : Full-time About Shades of Spring Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products. Job Summary We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics. Key Responsibilities Customer Interaction : Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions. Escalation Handling : Manage and resolve escalated customer complaints professionally and efficiently. Process Improvement : Identify areas for improvement in customer service operations and implement best practices. Collaboration : Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience. Feedback & Reporting : Gather customer feedback, generate reports, and provide insights for decision-making. Key Skills & Qualifications Minimum 1 year of experience in customer support or a related field. Strong verbal and written communication skills. Ability to handle high-pressure situations and customer escalations. Strong problem-solving and decision-making skills. Passion for customer satisfaction and process excellence. Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 1 year (Required) total work: 1 year (Required) Work Location: In person
Day to day responsibilities of the selected candidate : Have good knowledge of the names, category and the nurturing and feeding instructions of all the flowers in the warehouse. Receiving fresh stock of the day, storing and stacking flowers in shelves. Snipping the stems and leaves of the flowers and making bunches and bouquets. Creative methods of decorating bouquets, baskets, vases and boxes. Knowledge of unique combinations of flowers as per customers choice Providing occasion-specific flower suggestions. Carefully arranging palatable bouquets for purchase. Packaging clients' flowers to prevent breakages. Coordinating with the dispatch and delivery team to ensure the packaging of flowers are done in a presentable and safe manner. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Health insurance Ability to commute/relocate: Banjara Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
Day to day responsibilities of the selected candidate : Have good knowledge of the names, category and the nurturing and feeding instructions of all the flowers in the warehouse. Receiving fresh stock of the day, storing and stacking flowers in shelves. Snipping the stems and leaves of the flowers and making bunches and bouquets. Creative methods of decorating bouquets, baskets, vases and boxes. Knowledge of unique combinations of flowers as per customers choice Providing occasion-specific flower suggestions. Carefully arranging palatable bouquets for purchase. Packaging clients' flowers to prevent breakages. Coordinating with the dispatch and delivery team to ensure the packaging of flowers are done in a presentable and safe manner. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Health insurance Ability to commute/relocate: Banjara Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person