Customer Support

Job Title: Customer Support

Location: Bangalore
Experience: Minimum 1 year in customer support or related roles
Employment Type: Full-time

About Shades of Spring

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

Job Summary

We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics.

Key Responsibilities

• Customer Interaction: Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions.
• Escalation Handling: Manage and resolve escalated customer complaints professionally and efficiently.
• Process Improvement: Identify areas for improvement in customer service operations and implement best practices.
• Collaboration: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
• Feedback & Reporting: Gather customer feedback, generate reports, and provide insights for decision-making.

Key Skills & Qualifications

• Minimum 1 year of experience in customer support or a related field.
• Strong verbal and written communication skills.
• Ability to handle high-pressure situations and customer escalations.
• Strong problem-solving and decision-making skills.
• Passion for customer satisfaction and process excellence.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)
• Customer service: 1 year (Required)
• total work: 1 year (Required)

Work Location: In person