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BT Group
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Customer Service Advisor

Customer Service Advisor

BT Group

2 - 6 years

0 Lacs

haryana

Posted:16 hours ago| Platform: Shine logo

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Skills Required

billing communication complaint management continuous improvement customer relationship management escalation management information management issue resolution problem solving requirements analysis stakeholder management technical support time management decision making growth mindset inclusive leadership

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Advisor 2 at BT Group, your role involves assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the company's solution portfolio. You will work under some supervision and be responsible for implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information, performing analysis to understand customer needs, and providing insight for efficient management of customer issues. Additionally, you will execute work covered by existing procedures to achieve team objectives and vision while implementing continuous improvement opportunities to enhance customer service team processes. Key Responsibilities: - Implement specific Customer Service management plans - Create value-based relationships with customers - Gather customer information and perform analysis to understand customer needs - Provide insight for efficient management of customer issues - Execute work covered by existing procedures to achieve team objectives and vision - Implement continuous improvement opportunities to enhance customer service team processes Qualifications Required: - Billing knowledge - Excellent communication skills - Complaint management expertise - Continuous improvement mindset - Customer relationship management experience - Strong decision-making abilities - Escalation management skills - Growth mindset - Inclusive leadership qualities - Information management proficiency - Issue resolution capabilities - Problem-solving skills - Requirements analysis experience - Stakeholder management skills - Technical support expertise - Effective time management No additional details about the company were provided in the job description.,

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BT Group

Telecommunications

London Ipswich

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Customer Service Advisor