Customer Service Advisor

As a Customer Service Advisor at Ayvens India based in Mumbai, you will be an integral part of the Customer Service Department Team, reporting to the Senior Manager. Your primary role will involve providing assistance to customers via Calls, Emails, and Portal Booking. **Key Responsibilities:** - Provide customers with assistance on requests received via Calls, Emails, and Portal Booking. - Offer regular updates and service information to customers, coordinating the updating of the Customer database. - Proactively identify priority issues to prevent escalation and ensure coordination between all departments regarding Customer touchpoints. - Capture Customer feedback at various stages. - Manage complaints effectively and drive amicable resolutions. **Why Ayvens ** At Ayvens, we manage over 3.4 million vehicles in more than 42 countries, offering full-service leasing, flexible subscription services, fleet management, and multi-mobility solutions to customers of all sizes. With a focus on sustainable mobility and digital transformation, we are committed to meeting the evolving mobility needs of our clients. Our success stems from a dedication to customer satisfaction, delivering innovative solutions and technology-enabled services. Guided by authenticity, curiosity, commitment, and collaboration, we strive to create a diverse and inclusive organization where everyone can thrive. Join us on our journey towards large-scale adoption of sustainable mobility, providing solutions for our customers to succeed. Stay updated on the latest news and insights as we transition to Ayvens, unifying our brand across all 42 countries by 2025.,