Customer Service Advisor

As a Customer Service Advisor at Barclays, you will embark on a transformative journey where you will play a pivotal role in managing operations within a business area and maintaining processes with risk management initiatives. Your main responsibility will be to provide first-class support to clients with expertise and care. **Key Responsibilities:** - Excellent communication skills, problem-solving mindset, and commitment to resolving complaints in a professional and timely manner are critical skills required for this role. - Proven experience in a customer service role in voice or back-office processes. - Conflict resolution skills and the ability to handle difficult or emotional conversations. - Experience in analyzing workflows, optimizing procedures, and delivering high-quality service. **Qualifications Required:** - Assessment on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. **Purpose of the Role:** To address customer questions, concerns, or requests while maintaining customer service expectations. **Accountabilities:** - Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner. - Collaborate with teams across the bank to align, promote, and integrate customer care initiatives. - Manage and maintain customer records and documentation to ensure accuracy. - Participate in training and development initiatives to improve customer skills, knowledge, and services. - Identify industry trends and developments related to customer service to implement best practices in customer care. - Execute escalation requests to the relevant team or senior management as required in a timely manner. - Perform customer service activities through various communication channels including chat, email, and phone. **Analyst Expectations:** - Meet the needs of stakeholders/customers through specialist advice and support. - Perform prescribed activities in a timely manner and to a high standard. - Responsible for specific processes within a team. - Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - People Leaders are expected to demonstrate a clear set of leadership behaviors. - Manage own workload, take responsibility for the implementation of systems and processes within the work area. - Execute work requirements as identified in processes and procedures, collaborating with closely related teams. - Provide specialist advice and support pertaining to the work area. - Take ownership for managing risk and strengthening controls. - Demonstrate the Barclays Values and Mindset in your behavior. As a Customer Service Advisor at Barclays, you will have the opportunity to make a significant impact by providing exceptional customer service and contributing to the overall success of the team and the organization.,