www.candlcollections.co.uk and candlinvestigations.co.uk The C and L Group incorporating www.candlinvestigations.co.uk and www.candlcollections.co.uk is a proud partner to leading Household names and as a Customer Account Manager or Paralegal you will be the first point of contact for our client customers. who are in financial difficulties We operate from a vibrant workplace and have just opened our first offices in India Raipur, Chhattisgarh 490023 this is an excellent oppurtunity to get involved in a new project with us The C and L Group of Companies is transforming Do you have a good command of English and pride yourself on your ability to resolve customers’ queries and provide the right level of support every time Would like a future oppurtunity to come to the UK to work Do you thrive on delivering a first-class customer service? Does exceeding targets come naturally to you? Are you passionate about your performance and development? We’re looking for skilled or semi customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our clients and their customers and you can help make it happen We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary, with the opportunity to earn even more through our bonus scheme OTE uncapped So, what else is changing? Here’s a taster Newly refurbished offices Attractive bonus package Increased annual leave About the role We’re a proud partner to leading Household names As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with financial issues. As a business who is striving towards providing first time resolution for our customers clients, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the issue by the end of every call. Working in a team of up to 6 Customer Support Representatives in our Resolutions department, you’ll enjoy a vibrant workplace in a fantastic location About you A student studying law or law and business, with first class English you’ll thrive on using your problem solving skills as well as beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport with clients and customers alike. with excellent communications skills both orally and in writing Our Paralegals and Support Representatives will have: An understanding of working in a regulated environment and preferably in a resolution or complaints support role but be prepared to learn as training can be provided A passion to deliver a first-class customer service Enthusiasm for working in a fast-paced, targeted environment Excellent communication skills Great team spirit! Working for us works for you Here are the key benefits we offer our people: · A good starting salary A pay increase after six months Performance Bonus Regular incentives with amazing prizes to be won Free Wi-Fi, hot drinks and fresh fruit Discounted SKY TV and broadband packages through perbox Pension scheme Comprehensive in-house training Clearly defined career progression opportunities Great employee discounts at local shops, gyms and restaurants So, what are you waiting for? Shift patterns will be variable and based on a 37.5 hour contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Job Types: Full-time, Permanent, Internship, Contractual / Temporary Contract length: 18 months Pay: From ₹25,000.00 per month
www.candlcollections.co.uk and candlinvestigations.co.uk The C and L Group incorporating www.candlinvestigations.co.uk and www.candlcollections.co.uk is a proud partner to leading Household names and as a Customer Account Manager or Paralegal you will be the first point of contact for our client customers. who are in financial difficulties We operate from a vibrant workplace and have just opened our first offices in India Raipur, Chhattisgarh 490023 this is an excellent oppurtunity to get involved in a new project with us The C and L Group of Companies is transforming Do you have a good command of English and pride yourself on your ability to resolve customers’ queries and provide the right level of support every time Would like a future oppurtunity to come to the UK to work Do you thrive on delivering a first-class customer service? Does exceeding targets come naturally to you? Are you passionate about your performance and development? We’re looking for skilled or semi customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our clients and their customers and you can help make it happen We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary, with the opportunity to earn even more through our bonus scheme OTE uncapped So, what else is changing? Here’s a taster Newly refurbished offices Attractive bonus package Increased annual leave About the role We’re a proud partner to leading Household names As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with financial issues. As a business who is striving towards providing first time resolution for our customers clients, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the issue by the end of every call. Working in a team of up to 6 Customer Support Representatives in our Resolutions department, you’ll enjoy a vibrant workplace in a fantastic location About you A student studying law or law and business, with first class English you’ll thrive on using your problem solving skills as well as beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport with clients and customers alike. with excellent communications skills both orally and in writing Our Paralegals and Support Representatives will have: An understanding of working in a regulated environment and preferably in a resolution or complaints support role but be prepared to learn as training can be provided A passion to deliver a first-class customer service Enthusiasm for working in a fast-paced, targeted environment Excellent communication skills Great team spirit! Working for us works for you Here are the key benefits we offer our people: · A good starting salary A pay increase after six months Performance Bonus Regular incentives with amazing prizes to be won Free Wi-Fi, hot drinks and fresh fruit Discounted SKY TV and broadband packages through perbox Pension scheme Comprehensive in-house training Clearly defined career progression opportunities Great employee discounts at local shops, gyms and restaurants So, what are you waiting for? Shift patterns will be variable and based on a 37.5 hour contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Job Types: Full-time, Permanent, Internship, Contractual / Temporary Contract length: 18 months Pay: From ₹25,000.00 per month
www.candlcollections.co.uk and candlinvestigations.co.uk The C and L Group incorporating www.candlinvestigations.co.uk and www.candlcollections.co.uk is a proud partner to leading Household names and as a Customer Account Manager or Paralegal you will be the first point of contact for our client customers. who are in financial difficulties We operate from a vibrant workplace and have just opened our first offices in India Raipur, Chhattisgarh 490023 this is an excellent oppurtunity to get involved in a new project with us The C and L Group of Companies is transforming Do you have a good command of English and pride yourself on your ability to resolve customers’ queries and provide the right level of support every time Would like a future oppurtunity to come to the UK to work Do you thrive on delivering a first-class customer service? Does exceeding targets come naturally to you? Are you passionate about your performance and development? We’re looking for skilled or semi customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our clients and their customers and you can help make it happen We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary, with the opportunity to earn even more through our bonus scheme OTE uncapped So, what else is changing? Here’s a taster Newly refurbished offices Attractive bonus package Increased annual leave About the role We’re a proud partner to leading Household names As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with financial issues. As a business who is striving towards providing first time resolution for our customers clients, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the issue by the end of every call. Working in a team of up to 6 Customer Support Representatives in our Resolutions department, you’ll enjoy a vibrant workplace in a fantastic location About you A student studying law or law and business, with first class English you’ll thrive on using your problem solving skills as well as beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport with clients and customers alike. with excellent communications skills both orally and in writing Our Paralegals and Support Representatives will have: An understanding of working in a regulated environment and preferably in a resolution or complaints support role but be prepared to learn as training can be provided A passion to deliver a first-class customer service Enthusiasm for working in a fast-paced, targeted environment Excellent communication skills Great team spirit! Working for us works for you Here are the key benefits we offer our people: · A good starting salary A pay increase after six months Performance Bonus Regular incentives with amazing prizes to be won Free Wi-Fi, hot drinks and fresh fruit Discounted SKY TV and broadband packages through perbox Pension scheme Comprehensive in-house training Clearly defined career progression opportunities Great employee discounts at local shops, gyms and restaurants So, what are you waiting for? Shift patterns will be variable and based on a 37.5 hour contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Job Types: Full-time, Permanent, Internship, Contractual / Temporary Contract length: 18 months Pay: From ₹25,000.00 per month
Customer Account Manager – The C and L Group (Incorporating candlinvestigations.co.uk and candlcollections.co.uk) The C and L Group is a trusted partner to leading household brands across the UK. As a Customer Account Manager , you will be the first point of contact for clients’ customers who may be experiencing financial difficulties. You will play a key role in supporting our Legal, Collections and Investigations teams while delivering fair, compassionate and results-driven customer service. We operate from a vibrant, newly refurbished office in a fantastic location near the harbour. If you are motivated, customer-focused and eager to grow, this is the opportunity for you. Why Join Us? We are investing heavily in our people and our future. Over the next five years, we are transforming how we work, serve our clients and support their customers — and you can be part of that journey. We offer: Newly refurbished offices Staff discount scheme Attractive, uncapped OTE bonus package Increased annual leave after one year of service Staff Fun Days and Wellness Days Clear career development opportunities Responsibilities Providing support to the Legal, Collections and Investigations teams Making outbound calls, emails and texts to customers regarding outstanding balances Supporting customers in financial difficulty while treating all customers fairly Managing client accounts and maintaining accurate records Preparing legal referral bundles and escalating matters appropriately Setting up Direct Debits and taking payments Chasing missed payments and re-setting Direct Debits when necessary Handling 30–50 inbound and outbound calls per day Completing general administrative duties, including photocopying and scanning About You Do you pride yourself on resolving customer queries with care and accuracy? Do you thrive in a fast-paced environment where delivering first-class service is key? If so, we want to hear from you. We are looking for skilled or semi-skilled customer service professionals who are committed to putting customers at the heart of everything we do. Qualifications & Skills Excellent written and spoken English English-language certificate required (IELTS, TOEFL or equivalent) — level 6+ or equivalent standard Strong phone handling skills with active listening ability Excellent communication and presentation skills Ability to manage different customer personalities with empathy Good working knowledge of Microsoft Office, including basic Excel Experience with CRM systems (preferred) Proven ability to meet or exceed targets Ability to multi-task, prioritise and manage time effectively Customer service experience preferred — full training provided Some legal understanding is an advantage Additional Information Job Types: Full-time, Part-time, Permanent Please note: We have a thorough referencing process, including credit checks and criminal record checks . Applicants are asked to provide a short cover letter explaining why they should be considered. Job Types: Full-time, Permanent, Internship, Contractual / Temporary Contract length: 18 months Pay: From ₹25,000.00 per month
Customer Account Manager – The C and L Group (Incorporating candlinvestigations.co.uk and candlcollections.co.uk) The C and L Group is a trusted partner to leading household brands across the UK. As a Customer Account Manager , you will be the first point of contact for clients’ customers who may be experiencing financial difficulties. You will play a key role in supporting our Legal, Collections and Investigations teams while delivering fair, compassionate and results-driven customer service. We operate from a vibrant, newly refurbished office in a fantastic location near the harbour. If you are motivated, customer-focused and eager to grow, this is the opportunity for you. Why Join Us? We are investing heavily in our people and our future. Over the next five years, we are transforming how we work, serve our clients and support their customers — and you can be part of that journey. We offer: Newly refurbished offices Staff discount scheme Attractive, uncapped OTE bonus package Increased annual leave after one year of service Staff Fun Days and Wellness Days Clear career development opportunities Responsibilities Providing support to the Legal, Collections and Investigations teams Making outbound calls, emails and texts to customers regarding outstanding balances Supporting customers in financial difficulty while treating all customers fairly Managing client accounts and maintaining accurate records Preparing legal referral bundles and escalating matters appropriately Setting up Direct Debits and taking payments Chasing missed payments and re-setting Direct Debits when necessary Handling 30–50 inbound and outbound calls per day Completing general administrative duties, including photocopying and scanning About You Do you pride yourself on resolving customer queries with care and accuracy? Do you thrive in a fast-paced environment where delivering first-class service is key? If so, we want to hear from you. We are looking for skilled or semi-skilled customer service professionals who are committed to putting customers at the heart of everything we do. Qualifications & Skills Excellent written and spoken English English-language certificate required (IELTS, TOEFL or equivalent) — level 6+ or equivalent standard Strong phone handling skills with active listening ability Excellent communication and presentation skills Ability to manage different customer personalities with empathy Good working knowledge of Microsoft Office, including basic Excel Experience with CRM systems (preferred) Proven ability to meet or exceed targets Ability to multi-task, prioritise and manage time effectively Customer service experience preferred — full training provided Some legal understanding is an advantage Additional Information Job Types: Full-time, Part-time, Permanent Please note: We have a thorough referencing process, including credit checks and criminal record checks . Applicants are asked to provide a short cover letter explaining why they should be considered. Job Types: Full-time, Permanent, Internship, Contractual / Temporary Contract length: 18 months Pay: From ₹25,000.00 per month