2425 Customer Retention Jobs - Page 7

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Further Details: Kamya 9084148502

The Sales Manager (Paid Services) will be responsible for driving revenue growth and ensuring customer retention by managing all sales-related contracts in alignment with company policies and legal standards. This role requires a strong understanding of paid services sales processes and collaboration with the sales team to facilitate smooth contract execution and compliance. Responsibilities include meeting sales and gross margin targets, maintaining a healthy pipeline of enquiries, exploring new business segments, and serving as the primary contact for AMC, retrofitters, and spares sales inquiries. The Sales Manager will also be responsible for customer relationship management, ensuring customer satisfaction and repeat business, as well as contract preparation, negotiation, and administration. In terms of contract preparation and negotiation, the Sales Manager will draft, review, and negotiate sales contracts with customers, working closely with the sales team to understand customer needs and protect the company's interests. They will also coordinate with legal, finance, and other departments to finalize contract terms. Contract administration involves maintaining organized documentation, monitoring contract performance, managing renewals, amendments, and terminations, and identifying and mitigating potential risks. Continuous process improvement is key, with a focus on developing and implementing standardized sales contract management processes, evaluating and improving practices for increased efficiency, and fostering an organizational culture aligned with company values. This includes ensuring team adherence to company values, promoting inter-departmental cooperation, and enhancing customer handling practices.,

You will be responsible for supporting the sales team and achieving the North Sales Target for FY 2024-25. Monitoring all systems closely to ensure 95% use of chemical quantities as per PO will be a key task. Achieving all KPIs and ensuring Performance Penalty is below 1% of Contract value for each customer by the end of the financial year is essential. Customer retention is crucial, with a target of 95% of customers being retained based on satisfactory treatment performance. Your role will involve conducting technical audits, performance reviews, taking corrective actions, and improving systems. You will provide training at key accounts and conduct Quarterly Customer Satisfaction Surveys aiming for 80% satisfaction from existing customers. Increasing sales through new applications is also a part of your responsibilities. Additionally, besides the main responsibility of RTS-North, you will extend technical support to Fertilizers plant all over India through email, telephone, and physical visits at least once every 6 months. Ensuring Chembond Flux Implementation including Data Entry & Management Sheets is crucial. Monthly reports need to be submitted to all customers in the 1st week of each month. Developing individuals in each region for the application of CWT, BWT, RO, WTP Troubleshooting is required. Providing training to newly joined employees, SIC, ATS is also part of the role. Education Qualifications: - B.Sc/Chemistry - B.Tech/B.E./Chemical - MS/M.Sc(Science)/Chemistry Behavioural Profile: You should be capable of leading technical teams in the region and coordinating with the Sales Team, CTS, Lab, equipment, and other important departments such as HR, Supply-chain, and accounts. Maintaining excellent relationships with key persons of all customers is essential. Desired Skills: - Knowledge of all water treatment applications viz. BWT, CWT, RO, ETP - Good presentation skills - Problem-solving ability - Willingness to travel at short notice If you meet the qualifications and possess the desired skills, you are encouraged to apply for this job.,

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call manish@7848820049 call mayur@9343402211

Daisy Montessori School is looking for Customer Relationship Management (CRM) to join our dynamic team and embark on a rewarding career journey The Customer Relationship Manager is responsible for building and maintaining strong relationships with customers to ensure their satisfaction, retention, and loyalty This role requires excellent interpersonal skills, a customer-focused mindset, and the ability to understand and fulfill customer needs The Customer Relationship Manager will collaborate with cross-functional teams to enhance the customer experience and drive business growth Responsibilities: Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact Understand their business objectives, challenges, and requirements Proactively engage with customers to foster long-term partnerships Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs Account Management: Develop and execute account plans to effectively manage customer portfolios Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth Collaborate with sales teams to identify cross-selling and upselling opportunities Leverage customer insights to identify areas for expansion and recommend additional solutions or services Customer Advocacy: Act as a customer advocate within the organization Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals Keep customers informed about new products, features, and updates that may be relevant to their business Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics Compile reports and present insights to management Use customer data to drive decision-making and improve overall customer experience Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services Address customer training needs and provide educational resources as necessary Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches Ability to anticipate customer needs and provide proactive solutions Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers Ability to connect with people at various levels within customer organizations Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions Ability to navigate complex situations and resolve conflicts Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth Ability to identify sales opportunities and collaborate with sales teams Industry Knowledge: Familiarity with the industry or market in which the company operates Understanding of customer needs, market trends, and competitive landscape Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support Strong teamwork and collaboration skills Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously Attention to detail in maintaining accurate customer records and documentation

Develop the responsible AI-powered applications and experiences you need, deploy them where and how you want and manage it all with Progress AI-driven products. Accelerate data, AI and analytics projects, manage costs and deliver enterprise growth with the Progress Data Platform. Real solutions for your organization and end users built with best of breed offerings, configured to be flexible and scalable with you. Progress infrastructure management products speed the time and reduce the effort required to manage your network, applications and underlying infrastructure. Support Customer Success Manager, Senior Remote Type Hybrid Bengaluru, India Job Category Customer Success Share this open position Job Summary We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. The Customer Success Manager acts as a trusted advisor, investing time in developing and improving relationships with clients. This role is responsible for supporting the work of top clients on a global level, assisting customers during all stages of after-sales service, and focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives. We re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Campaign Lead and help us do what we do best: propelling business forward. This is for our line of products In this role, you will: Act as a trusted advisor and invest time in developing and improving relationships with key clients Assist in achieving customer satisfaction goals by proactively meeting needs and resolving issues that arise Support the work of key clients on a global level Assist customers during all stages of after-sales service, focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives Build strong relationships with customers to improve the customer experience, leading to increased customer retention and contract renewals Work with strategic clients to facilitate their technical work with the companys products, ensuring they receive maximum value and satisfaction Identify the need for and create new programs or improvements to existing ones to facilitate customer work with new product versions and features Proactively track and manage the customer experience, resolving problems and escalating issues as necessary Successfully handle escalations and resolve customer problems through coordination and collaboration with various functional units within the company Maintain contact with clients through telephone conversations, meetings, and email correspondence, assisting them with all aspects for their account Maintain a key customer information base for use by everyone and update systems accordingly Lead meetings with clients, including QBRs and strategic business reviews Review internal accounts quarterly to discuss product status, technical challenges, and future implementation of additional features Coordinate and facilitate high-level demos, workshops, and training sessions to educate customers on current features and future product capabilities Engage with internal cross-functional groups to remove technical barriers/issues customers may encounter When/if required conduct site visits as needed, building strong relationships with key stakeholders and executives Monitor customer health and track product adoption through features used. Action any CTAs generated. Develop new materials, presentations, implementation plans, and proposals to improve customer engagement Create regular reports and conduct conference calls with customers to discuss product support or ongoing projects Initiate and participate in discussions with client stakeholders to explore their expectations, support needs, success goals/plans and business vision Act as an expert in their work, following best practices and understanding clients business goals and tasks Coordinate and support customer training related to new products or improvements Identify and create sales Leads and Opportunities to expand customers using a consultative approach Improve professional qualifications through participation in training offered by the company or external suppliers Comply with internal work processes and policies, proactively improving internal processes, tools, and resources Set a good example and act as a mentor to other team members, sharing experience and knowledge Position themselves as an expert in their field at the company level, sharing experience and best practices Communicate, present, and influence effectively at all levels within and outside the company Participate and contribute in meetings Prepare reports on work progress Perform other tasks assigned by the direct supervisor related to the activity Your background: 7 + years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. Bachelor s degree or equivalent work experience. Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Experience with Gainsight and Salesforce. Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Certifications in customer success, project management, or related fields are a plus. Willingness to work in the US time zone (6:30 PM 3:30 AM IST) is required. If this sounds like you and fits your experience and career goals, we d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: Compensation Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans. Together, We Make Progress

Job Description As a Customer Success Executive , you will be the main point of contact for our customers, helping them maximize the value of our SaaS platform. Your role will involve guiding new customers through onboarding, providing ongoing support, and ensuring their continued satisfaction. You will proactively address customer needs, resolve issues, and work to build strong, lasting relationships that drive customer retention and success. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful experience as they begin using our platform. Relationship Management: Build and maintain strong relationships with customers, acting as their trusted advisor and ensuring they achieve their desired outcomes. Customer Training: Conduct training sessions and webinars to educate customers on the features and benefits of our platform, ensuring they are fully equipped to utilize it effectively. Proactive Support: Monitor customer usage and engagement, proactively identifying and addressing any potential issues or concerns before they escalate. Issue Resolution: Respond promptly to customer inquiries and resolve any issues or challenges they may encounter, ensuring a positive and seamless experience. Product Feedback: Gather customer feedback and insights to share with the product and development teams, contributing to continuous improvement of our platform. Renewals and Upselling: Work closely with customers to ensure their continued satisfaction, leading to successful renewals and identifying opportunities for upselling additional features or services. Data-Driven Insights: Utilize customer data and analytics to track success metrics, identify trends, and provide actionable insights to both customers and internal teams. Qualifications 1-2 years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and

Operations Executive is responsible to manage assigned Service area & team of minimum 15 technicians to achieve targeted SOS of his territory and Productivity with Quality & timely execution of service as per schedule. By maintaining the required skill of team up to date as per Technical Training Structure of RPCI . The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Responsible to achieve targeted SOS, technician s productivity, ToS, material consumption, complaint management, TPA/SQA, customer visits, Absenteeism & OT, Service leads- submissions & conversions, Technician & Customer retention Hands on Training of technicians and Supervisors on the job & utilize U+ for such activities Arrange & support ABM/BMs, DMs for Pest Awareness Programs at Customers (and conduct PAP (Pest Awareness Program) for shop floor staffs only) Ensure safety in operations and at site, E shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs.Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Grade I - Office/ CoreResponsible for supporting the team to maximise profitability and sales opportunities by managing and developing strategic business relationships for sales direct/B2B in a defined geographic area, building on existing relationships and creating new business opportunities. The scope of the role will influence the grade this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility. Entity: Customers & Products Sales Group About Castrol India! Castrol India, a key player in the global lubricant industry, operates under the bp Group, a major global energy company. Publicly listed in India, Castrol excels in automotive, industrial, and marine lubricants, with a century of market leadership. Our robust presence includes three blending plants, 330 distributors, and 100,000+ retail outlets. We cultivate limitless success, offering employees a dynamic learning environment and opportunities. Here, you can develop your expertise or pursue a general management track. Be part of our legacy of cultivating top talent for leadership roles with the bp group, both in India and worldwide. We are currently looking for Branded Workshop & Project Manager In Bangalore More details below: Visit www.castrol.co.in for more. About the role!! In order to fulfill Castrol s vision of pivoting into a Service & Maintenance brand, a network of premium car workshops is being set up under brand name Castrol Auto Service. The intent is to expand the network at rapid pace over next few years. This person will play a critical role in the achievement of this goal. Will be responsible for setting up network of CAS workshops in their territory through acquisitions and for handling and feeding this channel to growth and deployment of the channel offer. Incumbent will also be responsible for timely and effective method of offer elements leading to superior customer experience. What you will deliver: Developing Service Capability & Approach and Embedding Customer Experience - Bringing outside in perspective to influence shape that create a standardised and differentiated consumer experience in the workshop network - Deployment that influence consumer experience (e.g. SOP, audit & certification) - Helping develop service approach in team and customers - Lead implementation of special projects that drive consumer footfalls into workshop network or bring value for consumer and customer e.g. strategic tie-ups with B2B marketplaces, spare part manufacturers, insurance companies, OEMs etc. - Help marketing improve offer elements basis insights and feedback from customers. - Activities in line with encouraged SLAs, raise challenges/ risk to effective delivery timely so as to drive interventions. Customer acquisitions - Develop detailed plan for acquiring / developing customer base of Branded Workshops in assigned territories. Create a pipeline of workshop leads for the channel that acts as a feeder pool for in-year as well as future acquisitions. - Prospecting of leads and profiling them basis approved criteria using approved tools & techniques to resolve fitment against requirements. - Concept selling of Castrol s Branded Workshop offer to prospects and helping them understand the program and channel offer in detail, including commercials. Explain contract TnCs, field queries, establish relationship ultimately leading to successful conversions. -Use in-house tools such as SFO to plan and supervise acquisition pipeline and WBC to build and deploy customer offers that are profitable for the business as well as meet customer s business requirements. - Post acquisition, ensure onboarding of customers by team to Castrol ways of working, brand heritage, product range and benefits etc. thereby inducting workshop into the program using tools and techniques provided. - Define a local area business plan including target workshops, coverage, sales target, activities etc. - Participate in the development of local business strategy, assisting the team to improve their effective time in attracting and retaining business. - Conduct sales volume and margin analysis, resolving customer operational issues and supervising pricing performance integrity to enhance customer perception of value. - Align with BPs Code of Conduct and models BPs Values & Behaviors. Offer Deployment & Workshop Management - Complete quality deployment of channel offer including SOP training, Audits, Branding, Activations etc. - Lead by example and demonstrate execution of key activities such as audits and SOP training. - Understand and establish relationship with customer to gain dedication for the activities proposed. - Implement activities aligned to customer needs and company strategy to maintain the good relationship with existing customers. - Defend and grow existing customer share of wallet through needs based and effective use of our offer under mentorship. - Hold regular meetings to agree and supervise critical metrics with customers. - Customer and market insights: handle an updated database and maintain close relationship locally. - Understand competitor s approach and provide feedback to company. - Represent voice of customer in the company to improve our approach and strategy Overall Business Delivery Responsibility - Achieve month-wise Secondary sales objectives for entire product range including focus products and synthetics across customers - Develop positive relationships with key customers and ensure quality service through distributors/ SEs. - Develop appropriate plans in consultation with on ground sales team to ensure customer retention and to counter competitor activities to minimize their impact on Castrol s business Planning - Help collate information (customers, influencers, competition analysis & SWOT analysis) and use it to develop appropriate territory strategy - Market coverage: Study, approve Business Development Managers PJPs and ensure implementation of detailed and efficient coverage of outlets as per defined What you will need to be successful: - Degree or equivalent experience in Engineering / Technology (like Mechanical, Chemical etc.), with major of sales & marketing related is helpful and with 8+ years sales & marketing experience in B2B space. - Preference to experience in service business of key OEMs and sales/ business development with multi brand automotive aftermarket players. - Sound commercial knowledge on contracts and experience in long term contract negotiation and value creation. - Excellent selling skills especially the value selling skills, fair knowledge on auto technology, automotive aftermarket - Experience in developing and strengthening relationships to drive business success. - Negotiation skills, influencing abilities and excellent communication capability. - Maturity with significant business and social insight understand the business context as well as the industry trend -Driving growth in a very competitive market environment. - Positive attitude, proactive approach, eager to learn and a belief in working and winning with teams. - Customer centric approach and ability to handle uncertainty and ambiguity - Willing to travel extensively Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills:

About this Position Are you passionate about B2B marketing, CRM, digital transformation, and customer experienceDo you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on executionThis could be the opportunity you ve been looking for. We are seeking a Specialist CRM & Lead Management to join our customer excellence - marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end service cloud and enquiry management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of service cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel s digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region. What you ll do Service Cloud & Enquiry Management: Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service. Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences. Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools. CRM Strategy & Execution: Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity. Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution. Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs. VOC Program Management: Lead the Voice of the Customer (VOC) program in aliment with global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement. Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations. Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams. Marketing Automation & Campaign Management: Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion. Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints. Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI. Operations Management in India: Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel s regional and global standards. Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India. Cross-Functional Collaboration: Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions. Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives. Agency and Stakeholder Management: Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting. Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement. Customer Segmentation & Insights: Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns. Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness. What makes you a good fit Minimum 5 years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector. Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms. Proficient in marketing automation tools (Marketo, Adobe, Salesforce). Proven ability to lead VOC programs, analyse feedback, and present strategic insights. Strong background in B2B marketing, with experience influencing both tech and business stakeholders. Excellent project management and agency handling capabilities. Demonstrated experience in multi-country roles with adaptability to regional market needs. Strong communication and presentation skills for engagement with senior leadership. Experience leading teams and driving cross-functional marketing programs. Self-motivated with strong multi-tasking, budget management, and timeline adherence. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .

Job Description Develop and implement digital marketing strategies. Manage online advertising campaigns and optimize for ROI. Handle social media management, engaging with followers and monitoring trends. Create and manage content for various digital channels. Conduct keyword research and optimize website content for search engines (SEO). Design and execute email marketing campaigns. Use analytics tools to track and report on digital marketing performance. Collaborate with cross-functional teams and communicate strategies to stakeholders. Stay updated on industry trends and emerging technologies. Manage digital marketing budgets effectively. Identify opportunities for website conversion rate optimization (CRO). Utilize CRM tools for lead management and customer retention strategies. Skills Digital Marketing Content Writing Negotiation Knowledge on Social Media Algorithms Tools Microsoft Tools JIRA CANVA Adobe Photoshop Job Category: Sales Job Type: Full Time Job Location: India Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

col-tn-12 col-lg-8 padding-0 centered"> About this Position Are you passionate about B2B marketing, CRM, digital transformation, and customer experience? Do you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on execution? This could be the opportunity you ve been looking for. We are seeking a Specialist CRM & Lead Management to join our customer excellence - marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end service cloud and enquiry management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of service cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel s digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region. What you ll do Service Cloud & Enquiry Management: Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service. Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences. Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools. CRM Strategy & Execution: Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity. Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution. Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs. VOC Program Management: Lead the Voice of the Customer (VOC) program in aliment with global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement. Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations. Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams. Marketing Automation & Campaign Management: Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion. Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints. Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI. Operations Management in India: Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel s regional and global standards. Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India. Cross-Functional Collaboration: Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions. Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives. Agency and Stakeholder Management: Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting. Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement. Customer Segmentation & Insights: Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns. Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness. What makes you a good fit Minimum 5 years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector. Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms. Proficient in marketing automation tools (Marketo, Adobe, Salesforce). Proven ability to lead VOC programs, analyse feedback, and present strategic insights. Strong background in B2B marketing, with experience influencing both tech and business stakeholders. Excellent project management and agency handling capabilities. Demonstrated experience in multi-country roles with adaptability to regional market needs. Strong communication and presentation skills for engagement with senior leadership. Experience leading teams and driving cross-functional marketing programs. Self-motivated with strong multi-tasking, budget management, and timeline adherence. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14 markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up offering on-demand laundry & dry cleaning services via web and app to consumers in the cities we service. About the role We re looking for a strategic, data-driven Head of Retention Marketing to lead our global customer retention efforts. You will be responsible for improving customer engagement, increasing lifetime value and driving frequency through lifecycle marketing, loyalty programmes, as well as behaviour-led or predictive-led communications across channels including email, push, SMS, in-app and WhatsApp. Reporting into the CMO, you will lead a small but growing team, starting with our Customer Lifecycle Manager, and work cross-functionally with brand and performance marketing, product and customer success. Key Responsibilities Evolve & own CRM strategy to drive customer retention, engagement and lifetime value Test and scale new messaging and channels for customer lifecycle management Lead on the design and work with Product on the delivery of a global loyalty programme, with clear business goals and test-and-learn roadmap Manage and mentor the Customer Lifecycle Manager, setting clear KPIs and fostering a culture of experimentation Build and optimise customer lifecycle journeys Develop audience segmentation strategies based on behavioural, demographic and transactional data Define and track CRM performance metrics, regularly reporting impact and insights to the wider business Partner with product and data teams to ensure robust CRM data infrastructure Collaborate with content and brand teams to ensure campaigns are engaging, on-brand and customer-centric Champion CRM and retention to the business, making a case where needed for investment and focus in this area Work with the wider marketing team and analytics to build data sharing loops across CRM and acquisition channels Stay ahead of trends in retention marketing, personalisation, and customer data usage Ensure compliance with data protection laws and privacy best practices in all Laundryheap s markets Lead on localisation of campaigns for different languages Required Skills & Experience 8 12 years experience in CRM and retention marketing roles, ideally in high-growth, consumer businesses Strong understanding of customer lifecycle marketing, loyalty programmes, and behavioural or predictive targeting Hands-on experience with enterprise CRM platforms such as Braze, Iterable or similar Proven track record of improving retention metrics and driving customer loyalty Skilled in turning data into actionable insights, with strong grasp of lifecycle KPIs & cohort analysis Experience managing and developing marketing talent Ability to work cross-functionally and communicate clearly with technical and non-technical stakeholders Comfortable working in a fast-paced, test-and-learn environment Global or multi-market experience is a plus Work Schedule: Mon- Fri: 5-day workweek. UK shift: 9-hour (8 working hours + 1-hour break) Office-based role in Bengaluru

"> Location: Kolhapur, Maharashtra Industry: Air Compressors & Garage Equipment Employment Type: Full-Time Reports To: General Manager | Experience: Minimum 10+ years in service operations and team leadership Compensation: Competitive Salary + Performance-Based Incentives Perks: Office car on request, Incentives based on KPIs Position Overview: We are looking for a highly skilled, proactive, and customer-focused After Sales & Service Manager to lead our service department with a focus on operational excellence, revenue generation, and customer satisfaction. The role demands a technically sound professional who can mentor the team, streamline service processes, and contribute directly to business growth. Key Responsibilities: Team Leadership & Field Management Assign daily tasks to service technicians and ensure efficient execution. Conduct daily reviews with the service team to monitor progress and resolve queries on the spot. Provide fortnightly technical and soft-skills training sessions to continuously upgrade team knowledge and field performance. Ensure service engineers are productive, punctual, and motivated to meet their daily and monthly goals. Personally handle escalated complaints and attend critical client meetings when required. Revenue Generation & Monitoring Drive revenue across: Spare Parts Service Charges Annual Maintenance Contracts (AMC) Monitor targets and performance daily, weekly, and monthly to ensure consistent growth. Implement strategies to increase customer retention and repeat business. Inventory Control & Planning Forecast and manage spare parts inventory efficiently. Coordinate with procurement and stores for stock availability and reorder planning. Optimize inventory cost while maintaining service readiness. Customer Relationship & Satisfaction Ensure prompt and professional resolution of all service-related concerns. Maintain long-term customer relationships through proactive service and clear communication. Lead customer feedback analysis to identify service improvement areas. Reporting & System Utilization Prepare and maintain reports using ERP , CRM , and Excel . Track service trends, technician performance, and revenue metrics. Ensure all service data is accurately updated in real-time for effective reporting. Qualifications & Requirements: Education: B.E. in Mechanical or Electrical Engineering (Preferred) Experience: Minimum 10+ years in service operations and team leadership Strong technical expertise in industrial machinery or engineering equipment Leadership abilities with a passion for coaching and developing teams Proficiency in ERP, CRM, and MS Excel Excellent interpersonal and communication skills Readiness to travel for site visits, escalations, and client meetings What We Offer: Key leadership role in a reputed and growing organization Structured incentive plan linked to performance and results Office car available on request for field travel A high-performance work culture with room to lead, learn, and grow Access to strategic decision-making and support from senior management Job Category: Compressors & Automotive Division Job Type: Full Time Job Location: Kolhapur

Handle customer queries via calls, chats, and emails resolve issues promptly collect feedback maintain operational data coordinate with internal teams ensure customer satisfaction; basic knowledge of Excel and CRM systems preferred

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors. Process Manager Role and responsibilities: We are looking for a highly analytical and strategic Analytics Consultant/Insights Consultant who thrives in a hands-on role, working directly with data to extract insights that drive meaningful business decisions. This role requires someone who can go beyond standard reporting to deeply analyze data, identify trends, and provide clear, actionable recommendations that improve key performance indicators (KPIs). 1. Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to improve data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: EducationBachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. Experience12+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives. Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement.

RL - Wheels:Sales Manager - New Car - Open About the Business Group The Auto Loan department is a part of Retail Lending business of the bank which offers Auto Loans to all categories of customers Pan India. About the Role Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Auto loans Customers and explore additional funding avenues for existing AUTO customers. They have to source Auto business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels Reporting (Business) M/ SM/ AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible to ensure achievement of volume targets of Auto loans Business with right business mix of New and Used with required channel mix, yield and fee with higher throughput from each off roll resource Audit, Compliance, and Risk Management Responsible for driving PDD collection and ensuring that thresholds are not breached Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points Sales and Channel Development Meet existing Auto customers to understand their repeat funding requirement and onboard New to Bank Auto customers to drive volumes Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments Establish relationships and enhance engagement with branches and channel partners Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts Adoption of Siddhi Application to enhance efficiency in Sales Team Improve contribution of PSL in portfolio Customer Experience Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight. Make Axis Bank the financier of first choice by ensuring best in class TAT Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction. Collaboration and People Priorities Ensure minimum RO attrition by providing timely guidance Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Qualifications: Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred) Role Proficiencies Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Process- One Assist Experience- fresher/experience Salary: 12000 to 16000 inhand for non lingaul Salary - 18000 for Tamil, kannada, telugu Week off- Rotational off Shift- Day Rotational shift Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Ghansoli Contact Details:- HR Namrata Contact No:- 8624868754

* Manage customer queries via phone, email & chat * Providing training to clients on company's products * Collect client Feedback, satisfy them and make them retain * Maintain constant communication to ensure proper operations of the organization

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call HR Gayathri@9538878905 gayathri@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For more details Call HR Gayathri@9538878905 gayathri@thejobfactory.co.in

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi