2425 Customer Retention Jobs - Page 6

You will be responsible for achieving secondary and primary targets of the territory assigned in a cost-effective manner by efficiently driving Key Performance Indicators and Relationship Management with Key Customers such as Bakeries & HORECA. Your role will also involve retaining the Top Customers and ensuring optimal deployment and utilization of manpower. Your key responsibilities will include managing a team comprising of Business Development Officers, Business Development Executives, and Senior Business Development Executives. You will be expected to achieve monthly, quarterly, and annual business targets for your area, encompassing value/volume objectives and distribution targets in alignment with sales policies and strategies. Your duties will involve calling on prospective customers with a frequency and duration that adheres to the agreed work state and is consistent with a cost-effective journey plan. You will need to prepare a monthly plan for specified customers to achieve volume targets by product group, extend B & FS product distribution, and increase volume sales in potential customers" accounts. Furthermore, you are required to ensure that all receivables are in accordance with the Company's credit policy and use available computer systems to understand the importance of major territory outlets by product group. Organizing and maintaining an effective admin system, including Customer Record cards, Daily call reports, and expenses, is essential to meet the required deadline for completion. Developing knowledge of all facets of the B&FS market, including new selling/application techniques, consumer needs, and customer business issues, is crucial. You will also be responsible for arranging and implementing demonstrations/exhibitions to capitalize on opportunities for the B&FS business and motivating the distributor/sales team to actively support and sell B&FS products while ensuring agreed promotions are fully implemented and leveraged.,

The job requires a minimum of 1+ years of work experience and is a full-time role. As a Technical Support Representative, your primary responsibilities will include handling incoming calls and providing technical support on subscription plans to customers. You will also be responsible for managing live chats on RankWatch and other platforms, as well as leading customer retention efforts. Your communication and convincing skills in English should be excellent, and you should be able to multitask effectively by typing and speaking simultaneously. Actively listening to customers and resolving their hardware/software issues on RankWatch will be a key part of your role. Responding to customer requests for support and assistance promptly is essential. The ideal candidate will have a passion for providing support and possess strong customer service skills. You should be capable of closing deals through support interactions and internal queries. Engaging customers in conversations, avoiding dead air during calls, and accurately recording customer details in the CRM system are crucial aspects of the job. Self-motivation, drive, and the ability to work both independently and as part of a team are essential qualities for success in this role. Meeting call quality standards and turnaround time (TAT) requirements as defined by guidelines will be part of your performance evaluation.,

As the CRM Executive at Marut Drones, you will be responsible for optimizing and managing ZOHO CRM and ERP platforms to enhance customer engagement, operational efficiency, and team collaboration. Your role will involve acting as the primary liaison between customer-facing teams, technical stakeholders, and management to ensure a seamless flow of information and deliver exceptional customer experiences. Your key responsibilities will include managing and administering ZOHO CRM platforms to maintain smooth operations, data integrity, and system optimization. You will customize and configure CRM modules, workflows, and automation to align with business processes and reporting requirements. Conducting CRM training workshops, providing support to internal teams, and analyzing CRM data to derive actionable insights for lead analysis, customer behavior, sales trends, and operational performance will also be part of your role. Furthermore, you will design and execute customer retention and engagement campaigns using integrated CRM tools such as email, SMS, and loyalty programs. Collaborating closely with pre-sales, marketing, and sales teams will be essential for coordinated customer communication, pipeline tracking, and campaign execution. Staying updated on ZOHO platform enhancements, recommending upgrades as needed, and ensuring accurate lead management and workflow transparency within the CRM will be crucial aspects of your responsibilities. To excel in this role, you should possess hands-on expertise with ZOHO CRM, including workflows, automation, and MIS reporting. An in-depth understanding of customer acquisition, retention, and segmentation strategies, along with strong analytical skills for interpreting complex data and generating actionable insights, will be vital. Excellent written and verbal communication skills, proven problem-solving abilities, attention to detail, and organizational skills are also required. Experience in digital transformation, CRM training/support, or analytics is preferred, along with a track record of successful collaboration within diverse, cross-functional teams. Qualifications for this position include a Bachelor's degree in Business, Marketing, IT, or a related field, along with a minimum of 3 years of experience in ZOHO CRM administration or customer relationship roles. Demonstrated ability to deliver results in fast-paced, growth-oriented environments is essential. The compensation for this role is competitive and open to discussion based on your qualifications and experience.,

As a Customer Retention Specialist, your primary responsibility will be to stay updated on competitor movements, strategies, offers, and ground activities in order to effectively counter and prevent customer loss. You will be required to analyze data sets and trends to define user segments and implement timely changes to ensure that these segments remain relevant and up-to-date. Additionally, you will be responsible for bucketing user segments and developing personalized communication strategies to enhance user engagement and retention through journey automation using CleverTap. To qualify for this role, you should possess a Master's or equivalent degree in Mass Media or Communications, along with 4-6 years of experience in a Customer Retention role. Hands-on knowledge of campaign planning and execution is essential, and experience in the Gaming Industry or Consumer Tech sector would be highly preferred. Proficiency in managing CleverTap and utilizing the tool for automating communication journeys is a must. Furthermore, you should have a strong understanding of customer segments and motivators to effectively carry out your responsibilities.,

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage

Mission 500 . We are looking for energetic, self-driven team who can help us reach 500 customers in 90 days . Responsibilities Acquire customers & track the leads, conversions, and submit daily report Work independently with targets

Post Graduate from a recognized university, preferably in social sciences Working knowledge of MS excel Working knowledge of Power Point Project Management Executive Job Description: PM Executive s main job is to execute any project with an unwavering view of the research objectives and how to best achieve them. He/she planned, scoped, and executed carefully. Ultimately, it is the PM Executive who ensures that everyone (and everything, including all team members) stay on track. Division: Project Management Location: Bangalore/Kolkata/Mumbai Job Description: To grow Strategic Business Units by enhancing sales and profitability by market penetration, new customer acquisition, effective cost management, cross selling and customer retention. Educational Qualification and Experience Requirement: MBA / equivalent in Marketing 10 plus years of relevant experience

About Rentokil PCI About the Role: The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM in order to improve their Technical & operational capability. Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities Ensure the Operations Team completes Pest audit as per iCABs/contract agreement using rAuditor, and closes customer audit non-conformities (external / internal) Conduct daily & weekly review meeting of OEs/AOM and monthly operations meeting with Technicians Approval of conveyance amount for all the AOMs Ensure customer complaints are attended within 24 hours & resolved with reduction in escalation. In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Advance Operations Succession planning: Ensure availability of qualified Technician, OEs, SP, AOM as per branch business plan to meet new sales as per sales forecast. Ensure SHE golden rule, PN, SRA and ATEX compliance in the Branch. Monitor and maintain material consumption, Overtime Hrs. as per Branchs AOP target OM to monitor and ensure daily chemical consumptions are updated in NAV by respective team members and before month closing confirm Physical stock and NAV stock are matching. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Track, Monitor and ensure input costs at all major sites as per gross margin agreed & implement action plans to bring it within limits in Branch Actively drive Service & Product Leads and ensure Branchs AOP targets are met Surprise visits to KA and NKA to ensure compliance with the contractual agreement and support Technicians and OEs Analyse service complaints, prepare action plan, guide OEs/AOMs to ensure AOP targets are met Inventory: analyse material consumption and optimise consumption- prepare action plan, guide OEs/AOMs to ensure AOP targets are met Ensure strict implementation of Service SOPs, SHE golden rules, SRA, PN and use of Approved Preparations List products. Identify & resolve Service delivery issues in coordination with the Branch Manager Provide technical and operational support to OEs and AOM Ensure termination notifications are attended effectively and promptly. Analyse and take appropriate actions in case of any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc Monitor and drive SOS, service productivity and efficiency Monitor and ensure 100% PMI audits are completed as contract agreement. Monitor Branchs SCP usages and Active devices. Ensure that the usage is always about 95% & active device count is always 100%. Analyses visit extraction notes for all high infestation related service visits on daily basis & take action Ensure that the services of NKA are delivered through the certified technicians & with SCP only. This is MANDATORY Ensure Branch CVC scores as per target and increase in promoters numbers based on resolution of grievances of detractors/passive Visit customers (along with OEs, AOM) and help resolve issues highlighted by customers/OE/AOM. Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process Coach and motivate Technician by route riding through OE/OM for quality service Lead generation. Also guide how to conduct techno commercial audit by analysing the suitable need at the customers site. Key Result Areas: ToS improvement- 60-75% (as per branch AoP target) Manpower Management: 100% availability of qualified Technician, planner, OEs and AOM as per business plan Delivered MTD SOS >95% and Technicians productivity - R/FTE, Visit/FTE as per branch AOP targets Complaint management: Ensure reduction in Call Outs and increase CVC score as per AOP targets Manage material consumption with improved Branch monitoring and Optimise the material consumption by implementing innovation as per branch AOP targets. 100% TPA and Development plan based Technicians grading Ensure 100% usage of SCP devices & all devices are active throughout the year in respective branch Deliver budgeted Service Leads and encourage & motivate technicians to submit the Service Leads as per AOP target Retain & grow existing customers to improve Customer Retention as per AOP target 100% PMI target as per iCABs are achieved of the branch as per contract agreements myR Usage for customer reviews, trend analysis & going paperless Self learning and development- Above 90% score in online assessment. Deliver agreed SHE Plan- LTAR Target | WDLR Target Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture) 3-4 yrs of experience in operations of pest management or service industry is desirable Profi

Blue Yonder Title: Technical Account Advisor Int Other Comparable titles: Technical Account Manager, Sr Technical Account Manager Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work At Blue Yonder we are customer-focused, results driven and have a relentless spirit for learning. We are during transforming our service offering from a on-premise model to a SaaS model. We are looking to grow our team of Technical Account Advisors. The Technical Account Advisor is responsible for establishing relationships with key IT and business stakeholders, ensuring both execution against the SaaS engagement and appropriate focus on longer-term customer objectives and value. They maintain ownership of the customers BY SaaS solution environment and ensure timely and satisfactory resolutions of all technical and operational issues. As a member of the BY account team, they collaborate with Customer Success Managers (CSMs) and Customer Executives (CEs) to ensure customer satisfaction through service delivery planning and execution. Scope: Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition Our current technical environment: N/A What you will do: Own a portfolio of enterprise customers Understand the customer operational needs, technical challenges and develop plans to address them Ensure adherence to SaaS policies and procedures Drive overall service delivery to success by keeping a balance between customer s expectations and delivery realities Provide customer escalation management for service issues and involve internal departments as required. Develop remediation plans for resolving escalation and drive the tasks in the remediation plan to closure. Establish relationships with each customer that transcends the tactical delivery details, thus ensuring appropriate focus on longer-term customer objectives Understand new BY product releases, specific benefits to customer and work with account team to proactively position opportunities related to technical upgrades Serve as the primary point of contact for customer concerns relating to technical questions, issues or escalation and coordinate and drive resolution with BY Customer Support, consulting, sales, and product teams Align with internal account team (Customer Success Managers and Customer Executives) on key metrics and objectives for business reviews Identify potential new upsell/cross-sell opportunities to share with sales/renewals teams Work with Sales/Pre-Sales and deliver CRs and Enhancement proposals to customer and obtain sign-off Nurture Customer Reference status Specific goals centre on the following: Customer satisfaction & health measured by SLA performance, NPS/CSAT scores and % customer retention Advocacy: % Growth in reference-able customers Customer adoption of existing SaaS solution and expansion of the solution footprint Work proactively with assigned customers on continuous improvement areas and advocate customer needs/issues cross- departmentally Collaborate & coordinate effectively with all BY internal dept s (Consulting, PD, Onboarding, Customer Support, etc.) for faster resolution of issues Collaborate with BY Professional Services/3rd party implementation partners to track and approve transition from Implementation to Steady state phase Prepare and participate in Quarterly/Executive business reviews Collaborate with the CSM to drive adoption and satisfaction Conduct periodic service reviews with customers (Provide SLA reports to customers and ensure SLA compliance) Lead Customer Escalations in the region as directed by the management What we are looking for: Bachelors degree with 9 to 12 years of experience in supply chain domain and related technologies. Minimum 2 years experience Technical Account Advisor role or similar role (e.g., customer support, account management, customer success) Experience in application & understanding of SaaS technology landscape Experience managing critical customer issues with senior management; good verbal and written communication Understand service management framework (e.g., ITIL) Strong project management & consultative skills Ability to work with BY overseas offices in different time zones Analytical and problem-solving skills; dedicated team player as well as a proactive individual contributor Extremely well-organized with an ability to work well under pressure If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like oursFind out here: Core Values

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during initial account management period. Maintains loyalty and segmentation programs. Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business. Regularly reviews and reports on customer retention, business opportunity, and market trends. Maintain relationships with high value clients. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Job Description Job Role: The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information. Qualifications Background: Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to

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We are seeking a highly motivated and experienced Customer Success Manager/Senior Customer Success Manager to join our team. The ideal candidate should have 2-3 years of work experience, preferably in Supply Chain Finance, product operations, or process excellence. Candidates from Tier 1 or 2 colleges will be preferred. As a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our customers. Desired Profile: Candidates from Tier 1 or 2 colleges with 2-3 years of work experience, preferably in Supply Chain Finance, product operations, or process excellence. Strong willingness to work in an early-stage startup. The customer-first approach in all aspects of work. Ability to go beyond the scope/description of work to deliver exceptional results. Quick thinking and problem-solving skills to effectively implement our product with customers. Roles and Responsibilities: Customer Experience Management: Collaborate with CFOs and Finance heads of customer organizations for post-sales onboarding into the NAKAD platform. Provide end-to-end support for the implementation of NAKAD products, acting as a bridge between the customer and the NAKAD Tech team. Work on customized solutions for customers, considering their feedback and requirements. Act as a dedicated resource to guide and support customers until they have completed over 10 transaction cycles on the NAKAD platform. Process Development: Identify and design a playbook for the onboarding process of customers after sales. Develop metrics and standard playbooks to measure and track product utilization. Create strategies to drive customer retention and cross-selling of other NAKAD offerings based on customer requirements. Product Responsibility and Coordination with Tech: Identify and gather new features based on customer inputs and create Business Requirement Documents (BRDs) for the development team. Drive product utilization at the customer end by solving day-to-day problems and addressing customer needs. Document and resolve product issues by collaborating with internal stakeholders to ensure smooth production operations.

Sales Manager Education Loan CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance. Details of the Role Department Retail Lending Grade DM/M Sub-Department RL- Consumer Loans Reporting (Business) SM/AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible for driving the P&L of Education Loans Prepare the sales budget and execute strategies that enable achieving the target Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio Audit, Compliance, and Risk Management Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure. Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits. Sales and Channel Development Develop and enhance new and existing channels of sales, such as Connectors, AVC, and Branch. Ensure Siddhi adoption and usage. Ensure digital adoption (MLP) and scale up applications through digital journeys Responsible for Cross sell and Vas products penetration. Responsible of Resource activation. Responsible for Productivity of RO. Responsible for setting up right distribution span across areas and segments. Customer Experience Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice. Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction. Responsible for FTR for his territory. Collaboration and People Priorities Collaborate with cross-functional partners to drive business results Control regrettable attrition across all grades to maintain a strong and motivated team Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Role Requirements: Qualification Graduation/post-graduation from a recognized institute 4+ sales experience (unsecured loans preferred) Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Develop and execute data-driven strategies for customer acquisition, activation, and retention Own and manage performance marketing campaigns across platforms like Google Ads, Meta, LinkedIn, and others Drive A/B testing and conversion rate optimization (CRO) to improve user engagement and funnel efficiency Identify high-impact growth opportunities through analytics, user behavior, and market trends Collaborate with product, content, sales, and design teams to launch growth experiments and new initiatives Track key metrics (CAC, LTV, ROAS, churn rate, etc.) and prepare detailed performance reports Optimize user journeys and work on lifecycle marketing to improve customer retention and loyalty Manage marketing automation tools and CRM workflows to scale personalized campaigns Build and scale referral, influencer, and partnership-based growth channels

The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features in Hybrid Network Services domain. The objective is to ensure an increase in product and service profitability, revenue, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.Responsibilities Define product requirements & lead/own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation. Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT. Closely work IT teams to build a digital journey platform and experience for customers. Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support/infrastructure plan to drive the successful acquisition and retention of customers. Define a 'go to market model' within the existing sales/channel strategy. Specify, monitor & manage product financial, technical, service & operational performance levels. Tracking the product(s) P&L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit Provide timely and accurate forecasts for and reporting on product or solution revenues and costs. Define the product s value proposition for Sales. Engage in product education/Trainings, through available channel. Provide Sales and commercials teams with appropriate pricing guidelines and support special pricing and special solutioning on need basis. The role may be an individual contributor or may lead a small team.Define product requirements & lead/own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation.Minimum qualification & experience Product Management experience. Product management/sales related experience Desired Skill sets Technical and commercial orientation Good knowledge of local market Solution orientation, ability to perceive end to end solution. Data analysis (based on consultant reports) and representation. Strong business acumen and industry knowledge Experience in delivering finely tuned product marketing strategies. Exceptional writing and editing skills, combined with strong presentation skills. Product Architecting, Engineering and Product Management.

Job Description We are looking for digital marketing candidates with skills below 1. Social media marketing 2. Content marketing 3. Email Marketing 4. Customer relation Job Types: Full-time

As a Customer Success Manager at Highspot, you will play a critical role in ensuring customer satisfaction, retention, and success. Your primary focus will be on driving tangible business outcomes for sellers, Below the Line (BTL), On the Line (OTL), and Above the Line (ATL) customers, by maximizing the value of the Highspot platform. You will work closely with various organizational functions such as Sales, Marketing, IT, and Finance to foster advocacy and ensure customer engagement. Your responsibilities will include analyzing customer data to identify trends and areas for improvement, developing actionable insights based on data analysis, and proactively addressing customer risks to ensure retention and growth. You will be responsible for enabling customers to fully utilize the Highspot platform, understanding their needs, and helping them expand the value and depth of engagement. Multi-threading with stakeholders across different levels and functions will be crucial to accomplish your goals. Collaboration with Account Management partners on account strategy and execution, identifying expansion and upsell opportunities, and positioning add-on services to support customers in achieving their business outcomes will be part of your role. Your key performance indicators will include Customer Retention, Churn Rate, Expansion and upsell revenue, NPS, and CSAT scores. To be successful in this role, you should have 5+ years of consulting, services, customer success, or account management experience, excellent communication skills, strong collaboration skills, and the ability to consult with customers at all levels of seniority. You should prioritize customer experience, focus on customer satisfaction and retention, and have a passion for driving software solutions to accelerate business goals. If you thrive in ambiguous situations, enjoy creating structure and process for large customers, and have a background in project management, organizing complex customer engagements, you could be a great fit for this role. Highspot is an equal opportunity employer, and if this role resonates with you, we encourage you to hit the apply button.,

You will be responsible for aggressively driving the sales numbers and achieving the business targets for Retail loan products through cross-selling to enhance client relationships. Your primary focus will be on retaining and expanding the company's customer base to ensure repeat business and referrals. Maximizing sales through a strong network and relationships will be crucial, as well as developing and maintaining strong liaisons with clients to encourage repeat business and referrals. You will be required to oversee the processing of files from the login stage to disbursement, collaborating with internal departments such as Operations and Credit for completion. Your role will also involve optimizing team productivity by effectively managing a team of relationship managers to ensure the achievement of team results and meet business targets in the area. Collaborating with the team on ground lead generation activities for Sales will be essential. Leading and supervising the team to implement the growth agenda through appropriate training, motivation, and deployment strategies will be part of your responsibilities. It will be important to stay informed about market trends and competitor intelligence to develop effective sales and marketing strategies. Utilizing your understanding of the markets, competition, processes, and products available, you will provide feedback to the central product and policy team to stay ahead in the market. Ensuring compliance with all Audit/RBI regulations, processes, policies, and reports as per company systems will also be a key aspect of your role. Overall, your focus will be on driving sales and ensuring that business targets are successfully achieved. A Graduate degree in any discipline is required for this position.,

As the Category Growth and Marketing Head at Zepto, you will play a crucial role in driving the growth and market presence of our category through strategic marketing initiatives, data-driven insights, and a customer-centric approach. Your responsibilities will include developing and implementing comprehensive growth strategies, leading innovative marketing campaigns, utilizing data analytics for decision-making, focusing on customer needs, collaborating with cross-functional teams, managing the marketing budget, and monitoring key performance indicators. Your key responsibilities will involve: 1. Strategic Growth Planning: - Developing and implementing growth strategies to drive market share and profitability. - Identifying market trends, consumer insights, and competitive dynamics. - Collaborating with category leadership to align growth initiatives with company goals. 2. Marketing Strategy and Execution: - Leading the development and execution of innovative marketing campaigns. - Working with the central marketing team to create integrated marketing plans. - Overseeing merchandising, content creation, and social media activities. 3. Data-Driven Decision Making: - Utilizing data analytics to monitor category performance and customer behavior. - Generating actionable insights to optimize marketing strategies. - Conducting market analysis to identify opportunities and threats. 4. Customer Focus: - Championing a customer-centric approach in all growth and marketing activities. - Utilizing customer feedback to enhance the shopping experience and drive loyalty. - Implementing strategies to improve customer retention and lifetime value. 5. Collaboration and Cross-Functional Alignment: - Working closely with the buying team to ensure product assortment supports growth initiatives. - Coordinating with sales and merchandising teams for optimal promotional impact. - Building strong relationships with internal stakeholders for cohesive execution of strategies. 6. Financial Management: - Overseeing the marketing budget and ensuring efficient allocation of resources. - Monitoring key performance indicators to track the success of initiatives. - Implementing corrective actions to optimize financial outcomes. To be successful in this role, you should have an MBA in Marketing or a related field, experience in category growth and marketing, proven success in driving category growth in an ecommerce environment, strong analytical skills, communication and interpersonal skills, strategic thinking abilities, understanding of category trends, and proficiency in using marketing and analytics software.,

Roles and Responsibilities Should have knowledge about operating systems Work form Office Rotational Shifts/ Day shift Desired Candidate Profile Fresher / experience in International BPO call center voice and non voice process knowledge about computers & Internet Perks and Benefits Domestic and International call Center No Fees Call 9988350971 9988353971 7508062612 01725000971 WhatsApp number 9781021114 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

As a Car Salesperson at Velox Motors, an authorized Maruti Suzuki dealership with a strong presence in Mumbai, Thane, and Shilphata, your primary responsibility will be to engage with customers, understand their automotive needs, and provide suitable recommendations. You will play a crucial role in maintaining customer satisfaction, ensuring repeat business through effective customer retention strategies, and communicating the features and benefits of various vehicles. Additionally, you will be tasked with handling administrative tasks related to sales and documentation. To excel in this role, you should possess excellent Customer Satisfaction and Customer Retention skills, strong Interpersonal and Communication skills, and a proven track record in Automotive Sales. Your ability to work on-site in Mumbai, coupled with exceptional negotiation and persuasive skills, will be essential in driving sales success. Previous experience in a sales role would be advantageous, and a Bachelor's degree in Business, Marketing, or a related field is preferred. If you are looking to join a dynamic team focused on delivering exceptional automotive experiences and building long-lasting customer relationships, this opportunity at Velox Motors is the perfect fit for you.,

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3.5 to 4.25 LPA Contact for Further Details: Varsha- 9251688428