Customer Success Associate

About Glider :

Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews, etc., that allow enterprises, staffing agencies, and MSPs to hire quality talent for any job role globally. We help automate the hiring process with our auto-proctored real-world assessments and simulations, phone screening tools, and live coding-enabled video interview tools.

Glider is a Series A funded company headquartered in Fremont, California, with a development and operations center in Bangalore, India. We are rapidly expanding our team both in the US and in India and are looking for ambitious professionals who are seeking challenging roles to learn and grow alongside us.

Job brief :

As part of the Customer Success team, you will be the face of the company, working closely with customers to manage and nurture the partnership. You will be involved in onboarding, support and also act as an advisor to the product to achieve customer satisfaction, customer retention and eventually increase customer revenue.

This role will require your in-depth understanding of the product to guide the customers to use the product according to their business needs and challenges. It is desired that you are highly proactive, enthusiastic and willing to make a customer successful!

Responsibilities :

• On-board all customers - clearly understand their needs to make relevant recommendations.
• Conduct product training to the customers and their teams.
• Actively collaborate with the Product and Engineering teams as and when required to resolve technical issues, bugs and suggest enhancements that comes from a deep customer requirements understanding.
• Work closely with the Sales team to keep track of renewals and work together to upsell the product.
• Constantly engage with customers and track accounts for any possible risks, make genuine efforts to reduce the risks of churn.
  

Requirements:

• 2+ years of relevant work experience in a customer-facing role, preferably in B2B SaaS product company
• Strong communication skills
• Exceptional interpersonal skills
• Self-motivated and proactive team player