2425 Customer Retention Jobs - Page 3

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

* Manage & develop strong relationships with customers * Maintain all files & data in Excel * Excellent knowledge in - Real Estate - Excel - Word - Documentation * Freshers may Apply * Also READ Below . . Required Candidate profile Prefer * Computer Expert * 2-4+ yrs exp * Real Estate exp 6 days / 10am-6:30pm / Sunday working . .

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp ) Email id : kowsalya@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp ) Email id : kowsalya@thejobfactory.co.in

Position:- Marathi Hindi Bpo telecaller Voice Process Department:- Customer care, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary :- 10,700 + 1500 (bonus 3 month ) = 12,200 + Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? Contact Information HR Name: Gaurav WhatsApp / Call: +91 77964 27055 Send your CV via WhatsApp or Call directly to schedule your interview.

As a part of this role, you will be responsible for addressing customer inquiries through phone, email, and chat in a timely and professional manner. You will play a crucial role in troubleshooting and resolving technical issues related to electric vehicles, ensuring a seamless experience for our customers. Building strong relationships with customers to promote loyalty and customer retention will be a key aspect of your responsibilities. Additionally, you will be required to maintain accurate customer records and support logs to ensure efficient documentation and tracking of customer interactions. The company is a tech-enabled platform that is dedicated to building an EV ecosystem tailored for gig economy workers and urban commuters, focusing on last-mile delivery and mobility solutions. Join us in our mission to revolutionize the way people commute and deliver goods with sustainable and innovative electric vehicle solutions.,

As a Project Leader based in Gurugram, you will be responsible for overseeing large-scale infrastructure projects, demonstrating exceptional leadership, strategic thinking, and strong commercial and contract negotiation skills. Your proactive approach will be crucial in successfully managing complex infrastructure projects and ensuring their timely completion. Your responsibilities will include: - Leading complex infrastructure projects by developing detailed plans, ensuring quality control, and managing risks. - Coordinating cross-functional teams for effective execution and timely delivery. - Designing tailored solutions aligned with client needs, overseeing commercial negotiations, and maintaining strong relationships through proactive engagement. - Ensuring compliance with deferred service revenues and managing required documentation with auditors and the finance department. - Identifying new business opportunities, maintaining a strong pipeline, and implementing strategies for revenue growth while monitoring market trends. - Developing retention strategies, addressing customer concerns promptly, and conducting regular engagement reviews to enhance loyalty. - Assessing and selecting partners based on predefined criteria, monitoring their performance, and collaborating to ensure service quality. - Developing and delivering training programs for partner project managers, assessing effectiveness, and providing ongoing support to ensure project requirements are met. - Owning the full lifecycle of large and complex infrastructure projects across private, public, and hospitality sectors. In addition, you will: - Travel to job sites as needed. - Identify capability gaps and ensure they are addressed. - Raise flags on projects at high risk of missing customer milestones and drive internal alignment with project delivery manager and senior stakeholders on action plans. - Provide feedback to business and engineering teams on processes and products impacting customers in the field. - Work across all internal groups necessary to achieve successful customer outcomes. Qualifications: - Bachelor's degree in Engineering, Business Administration, or a related field. - 12-15 years of experience in project management, specifically within the infrastructure sector. - Proven track record of managing large and complex projects. - Strong commercial and contract negotiation skills. - Excellent leadership and team management abilities. - Exceptional communication and interpersonal skills. - Ability to work under pressure and meet tight deadlines. - Proficiency in project management software and tools. Join Lutron Electronics, the worldwide leader in innovative lighting control and shading solutions, where you can build your career in a dynamic, technology-driven organization. Enjoy competitive compensation and benefits while exploring opportunities for continued growth and education. Make a difference every day with Lutron. Visit www.lutron.com for more information.,

As a Client Onboarding Specialist, you will be responsible for developing and maintaining strong relationships with clients to foster trust and satisfaction. Your primary role will involve overseeing client onboarding processes and ensuring that all documentation and procedures are completed efficiently. Additionally, you will act as a liaison between clients and internal teams to address and resolve client queries and issues. In this role, it is essential to maintain accurate client records and documentation in the CRM system to ensure consistency and reliability. You will also be required to analyze client feedback to identify areas for improvement in products, services, and customer interaction. Collaboration with sales and marketing teams will be key to enhancing client communications and service offerings. Your responsibilities will also include implementing strategies for customer retention, with a focus on exceeding client satisfaction and loyalty targets. Furthermore, your participation in team meetings, training sessions, and professional development opportunities will be crucial in enhancing your skills and knowledge in this role.,

You will be joining Learning Routes as a Sales Customer Relations professional based in New Delhi. Your primary responsibility will be to manage customer relationships, ensuring their satisfaction by providing exceptional support and maintaining effective communication on a daily basis. To excel in this role, you should possess strong Customer Retention and Customer Satisfaction skills along with excellent Communication skills. Previous experience in Customer Support and Customer Service will be beneficial. You will be expected to build and maintain strong relationships with clients, demonstrating good problem-solving abilities and a customer-centric approach. While experience in sales or customer relations is a plus, a Bachelor's degree in Business Administration or a related field would be advantageous. By leveraging your skills and qualifications, you will contribute to ensuring a seamless learning experience for individuals pursuing post-graduate, diploma, or certification programs at Learning Routes.,

Join our team at TeamViewer, a leading provider of remote connectivity software that is dedicated to leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. Our diverse team of over 1,500 employees across multiple continents and cultures is united by our inclusive values, which emphasize the importance of unique perspectives and talents. We cultivate a dynamic work environment that fosters the thriving of new ideas. By becoming a part of our successful team, you will contribute to creating a world that functions more efficiently. If you are an ambitious, sales-driven individual who excels in building relationships with a diverse range of customers, we invite you to join our Retention team as a Customer Renewal Specialist. In this role, you will play a crucial part in growing and retaining our customer base through your technical knowledge of our products. **Responsibilities:** - Engage with existing customers to maintain a high service level and facilitate customer retention - Develop business relationships with TeamViewer customers through phone and email communication - Identify cross-selling and up-selling opportunities within the current customer base - Follow up and negotiate with customers to prevent churn and provide pricing quotes for renewals - Gather and analyze customer feedback to enhance internal processes and foster customer loyalty **Requirements:** - Fluency in French is essential and proficiency in English is required, additional languages are advantageous - Previous experience in sales, customer retention, or customer service, with a focus on up-selling and cross-selling - Ideally, familiarity with the IT sector and SaaS knowledge - Strong communication skills, a positive attitude, and a passion for collaborating in an international team - Ability to manage multiple accounts and tasks concurrently - Quick problem-solving skills to ensure customer satisfaction - Attention to detail in customer data management and renewal processes - Dedication to delivering exceptional customer service - Aptitude for working collaboratively with various departments to achieve shared objectives - Comfort in a fast-paced environment with a significant workload **What We Offer:** - Mumbai office location - Hybrid working model - Regular team events and company-wide celebrations - Shared staff lunches, complimentary fruit, tea, and coffee - Opportunity to attend events such as the F1 - Emphasis on diversity, with our APAC team representing 22 nationalities,

Mega Walk in Drive is Going From Monday to Friday Hiring for Leading International Chat Voice & Blended Process Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Voice Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM )

Mega Walk in Drive is Going From Monday to Friday Hiring for Leading International Chat Voice & Blended Process Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Voice Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM )

The role of a New Car Sales Consultant at GANESH HYUNDAI in Surat is a full-time on-site position where you will be responsible for selling new cars. Your primary duties will include assisting customers in selecting the right vehicle, offering detailed information on features and specifications, and ensuring a high level of customer satisfaction throughout the sales process. To excel in this role, you should possess strong customer satisfaction and customer retention skills, along with excellent interpersonal and communication abilities. Previous experience in Automotive Sales is required, as well as the capability to establish and maintain solid relationships with customers. Additionally, having exceptional negotiation and sales skills is crucial for success in this position. A solid understanding of automotive industry trends and products is beneficial for effectively advising customers and closing sales. While a high school diploma or equivalent is the minimum educational requirement, a Bachelor's degree is considered a plus and can enhance your qualifications for this role.,

As an Xstream Fiber Executive at Bharti Airtel, your primary responsibility will be to serve as a field sales representative dedicated to expanding the customer base and ensuring the loyalty of current clients for Airtel's broadband offerings. Your tasks will include the identification of potential customers, as well as the attainment of monthly sales objectives. This is a full-time position with a compensation package that includes a performance bonus and a yearly bonus. Additionally, you will have access to health insurance and a Provident Fund. The work schedule for this role is during day shifts, and proficiency in Tamil is preferred. A willingness to travel, with 75% travel preferred, is also desirable. The work location for this role is in person. For further inquiries or to express interest in this position, please contact the employer at +91 9952171194.,

As a Renewals and Upsell Manager at Aarialife Technologies, you will play a crucial role in managing customer retention, contract renewals, and negotiation processes. Your primary responsibility will be to ensure customer satisfaction, maximize account value, and maintain strong client relationships. This full-time position based in Pune requires your expertise in customer retention strategies, contract negotiation, and account management. Your day-to-day tasks will involve proactively engaging with existing customers, identifying opportunities for upselling products and services, and ensuring that customer needs are well understood and addressed. Your strong communication and interpersonal skills will be essential in fostering positive relationships with clients and negotiating favorable contract terms. To excel in this role, you should have experience in customer retention and renewals, proficiency in contract negotiation, and a proven ability to enhance customer satisfaction. Additionally, your skills in account management and your willingness to work on-site in Pune will be key to your success. While a bachelor's degree in business, marketing, or a related field is preferred, prior experience with ERP and CRM systems would be advantageous. Join Aarialife Technologies and become an integral part of our team dedicated to providing best-in-class cloud solutions and exceptional service to our clients. Apply now and contribute your expertise to our mission of boosting business performance through innovative NetSuite and Zoho solutions.,

You will be responsible for sourcing customers for Current Account and Savings Account Products offered by the bank. Customers will be sourced from individuals, small businesses, trusts, associations, societies, and corporates. Your key focus areas will include revenue generation, customer acquisition, customer retention, and cost efficiency through streamlined processes. To be eligible for this role, you should possess a post-graduate or graduate degree with relevant experience (at least 1 year experience in liabilities sales is preferred). A strong sales mentality is essential, with your primary motivation coming from achieving targets. You should have a proactive approach to seeking out new business opportunities. Furthermore, you are expected to maintain a professional appearance and exhibit ambassadorship qualities in all interactions.,

The candidate will be responsible for identifying potential customers, developing relationships with them, and promoting the company's products. Additionally, they will provide customer service, answer inquiries, and offer technical advice about the products. It is essential for the candidate to possess a basic understanding of chemistry, proficiency in negotiating pricing and contracts, as well as excellent communication and customer service skills. The sales region to be covered includes nearby industrial areas, requiring working experience in Industrial Chemical, Industrial products, or Machineries Sales for better suitability. The candidate must have knowledge of the locations where industries are predominantly situated, a willingness to travel daily to meet customers, and the ability to identify opportunities for new business development through lead follow-ups, social media, and market research on target clients. Moreover, the candidate should have a strong grasp of developing new business opportunities by meeting potential clients, understanding their needs, and providing suitable solutions. Demonstrating and presenting product details, understanding the end-to-end sales process to close deals, attending relevant exhibitions, meetings, and training sessions to stay updated on industry trends are also part of the role. It is required for candidates to hold qualifications in Marketing, Science, or Chemical Graduates, possess the ability to travel frequently within the designated market, communicate effectively with customers, have proficiency in using MS-Office and the internet, and exhibit strong communication, negotiation, interpersonal, customer service, and sales skills. The candidate should also be able to work independently, uphold good morals, and demonstrate respect for the company.,

You will be responsible for generating business for Home loans and LAP Loans through Open Market and Connectors. Your primary focus will be to understand customer needs and develop tailored plans to address them. In addition, you will need to resolve customer complaints quickly and effectively, ensuring high-quality sales, supply, and customer service processes are promoted. Retention of customers will be vital in this role, and you must handle grievances properly to ensure customer satisfaction. You will also be expected to approach potential customers to establish relationships, and gain a solid understanding of competitors in the market. Identifying upselling and cross-selling opportunities and forwarding them to the sales team will also be part of your responsibilities. The ideal candidate should have at least 1 year of experience in Home loans or LAP loans, with a proven track record of success in a similar role.,

Manage 4-5 key partners expanding in the SEA market Drive Go-To-Market strategies, Create compelling pitch documents Coordinate on target account strategies Build actionable reports and Lead weekly, daily & monthly cadence calls with partners Sales incentives

Replotify Infra Solutions is looking for Customer Relationship Manager to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact Understand their business objectives, challenges, and requirements Proactively engage with customers to foster long-term partnerships Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs Account Management: Develop and execute account plans to effectively manage customer portfolios Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth Collaborate with sales teams to identify cross-selling and upselling opportunities Leverage customer insights to identify areas for expansion and recommend additional solutions or services Customer Advocacy: Act as a customer advocate within the organization Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals Keep customers informed about new products, features, and updates that may be relevant to their business Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics Compile reports and present insights to management Use customer data to drive decision-making and improve overall customer experience Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services Address customer training needs and provide educational resources as necessary Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches Ability to anticipate customer needs and provide proactive solutions Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers Ability to connect with people at various levels within customer organizations Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions Ability to navigate complex situations and resolve conflicts Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth Ability to identify sales opportunities and collaborate with sales teams Industry Knowledge: Familiarity with the industry or market in which the company operates Understanding of customer needs, market trends, and competitive landscape Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support Strong teamwork and collaboration skills Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously Attention to detail in maintaining accurate customer records and documentation

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships. Key Responsibilities: Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans. Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy. Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients. Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals. Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery. Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service. Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly. Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency. Qualifications: Bachelor's degree in Healthcare Management, Business, or a related field. Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well. Proven experience in healthcare, wellness, or clinic management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to drive sales, patient conversions, and implement growth strategies. Customer-focused with a strong understanding of patient needs and experience.

Role & responsibilities Make outbound calls to existing Liberty customers to drive policy renewal and retention . Coordinate with channel partners to ensure smooth renewal closure when customers request direct visits. Achieve and deliver on KPIs and performance targets set for the role. Identify opportunities to upsell and cross-sell insurance products as part of contact centre campaigns. Preferred candidate profile • Good communication and negotiation skills • Should possess excellent oral and written communication skills. • Good customer service skills & captive contact centre experience would be preferred. • Should be willing to work on Weekends and Public Holidays. • Candidate should be able to converse in English, Hindi and Marathi or English Hindi + any regional language (Tamil, Bengali, Kannada, Gujrati, Malayalam, Telugu)

Position:- Outbound Voice Process Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200+Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Us:- HR Rushikesh :- 9822961821

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location: mumbai,delhi,pune,bangalore,hyderabad,Chennai