6790 Customer Retention Jobs - Page 4

Key Responsibilities: Handling Digital Calls ( Call Quality Audit Process Adherence). Query resolution and Service request processing at Digital Calls. Service to Sales/Recruitment lead Generation and Conversion. Ensuring 13M & 25M persistency collection. Retaining customer coming in for Surrender/ECS/FLC/E2R. New Business WIP Management. Statutory Compliance & Branch Risk Rating. Training & Certification. Desired qualifications and experience: Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance. Must be a graduate. Knowledge and skills required: Ability to work in a fast paced environment Strong people skills Good co-ordin...

Assistant Manager- Sales Name:Assistant Manager- Sales RoleSales manager IndustryTelecom wireless LocationDelhi, Bangalore Job TypeFull Time Experience2- 7years Skills: Sales, Direct Sales, B2B Sales, industrial Automation,GPRS Router, IOT Salaryhike on current EducationB.Tech/Diploma(Electronics telecommunication), MBA (Marketing) Description: Major Responsibilities would be: To promote direct sales of our 4G LTE GPRS Router solution. Gather relevant information, which may be instrumental in deciding what places to target and the penetration levels in the assigned territory. Travel required. Will be responsible for achieving annual sales targets. Will be responsible for customer retention &...

Process: Banking Outbound Voice Process Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 18,000 CTC plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) ...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Immediate Hiring: Voice || Blended US / UK / AUS / NZ / CAN Shift: 5 Days | Rotational Offs Language Salary: • English Up to 6 LPA • German / Italian Up to 8 LPA (B2+ Fluent) Apply Now: +91 7796651011 | 7796671011 Provident fund Health insurance Annual bonus

About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their technical and operational health and realize maximum value from their investment in Zwayam. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire platform to ensure optimum leverage of key features for business requirements. The CSM strives to become the go-to person for customers on a...

Position Description: Customer Success Specialist (Tier 3) responsible for handling complex, high-priority customer issues that require in-depth investigation, data analysis, and collaboration with internal teams The Tier 3 Customer Success team acts as the final escalation point for customer issues before engineering involvement and plays a pivotal role in maintaining customer satisfaction, ensuring communication transparency, and enabling swift resolution This role requires strong analytical ability, technical acumen, and excellent coordination skills to serve as a bridge between customers, QA, and development teams Future duties and responsibilities List principle responsibilities Be avai...

INTERNATIONAL /DOMESTIC BPO VOICE& NON-VOICE PROCESS GOOD COMMUNICATION SKILL- VERBALLY AND IN WRITING FOCUSED ON CUSTOMER HANDLING DOCUMENTATION & REPORT MANAGEMENT CONTACT - HR Komal (8791881514) Required Candidate profile HSC/ GRADUATE NEED FRESHERS & EXPERIENCED CANDIDATES FLEXIBLE IN ROTATIONAL SHIFT GOOD COMMUNICATION SKILLS IMMEDIATE JOINERS Perks and benefits CAB FACILITIES INCENTIVES BONUS

Key Responsibilities 1. Customer Onboarding & Adoption Design and optimize onboarding processes that reduce time-to-value. Ensure each customer understands how to use the product to meet their goals. 2. Customer Health Monitoring Track key metrics: adoption, engagement, usage frequency, churn risk signals. Build dashboards/health scores using tools like Gainsight, HubSpot, Salesforce, or Pendo. 3. Success Strategy & Playbooks Develop frameworks/playbooks for common use cases. Standardize processes for onboarding, renewals, expansions, and escalations. 4. Voice of Customer (VoC) Collect and analyze customer feedback (NPS, CSAT, surveys, interviews). Translate insights into product and process...

Market Expertise Utilize knowledge of Lending to assess market opportunities and risks. Gather and analyze market intelligence to stay informed about industry trends. Sales Leadership: Aggressively drive sales numbers and meet or exceed business targets. Continually enhance and upgrade client relationships to foster repeat business and referrals. Drive team to enhance Cross Sell Customer Retention and Expansion Retain and expand the company's customer base within the mid corporate segment. Ensure a high level of customer satisfaction to promote loyalty and growth. Network Development: Maximize sales through an extensive network of contacts and clients. Effectively manage relationships to mai...

o Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues o Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience, Efficiently to gather complete information to access and fulfill customer need. o Set up an In-house call center functions to deliver retention targets achieving financial objectives. o Maintain and improve In-house call center operations by monitoring system performance; identifying and resolving ...

Market Expertise Utilize knowledge of Lending to assess market opportunities and risks. Gather and analyze market intelligence to stay informed about industry trends. Sales Leadership: Aggressively drive sales numbers and meet or exceed business targets. Continually enhance and upgrade client relationships to foster repeat business and referrals. Drive team to enhance Cross Sell Customer Retention and Expansion Retain and expand the company's customer base within the mid corporate segment. Ensure a high level of customer satisfaction to promote loyalty and growth. etwork Development: Maximize sales through an extensive network of contacts and clients. Effectively manage relationships to main...

Position:- Inbound And Outbound Voice Process Departmen t:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary :- 10,000 - 16,000 k in hand + Unlimited Incentive Rotational week off Rounds of Interviews :- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact:- HR Dhansh...

- Role Overview: You will be responsible for generating business through acquiring new clients and retaining existing customers. - Key Responsibilities: - Generate business by acquiring new clients. - Retain existing customers to ensure continued business. - Qualifications Required: - Strong communication and interpersonal skills. - Proven track record in sales and business development. Please note that no additional details of the company were provided in the job description. - Role Overview: You will be responsible for generating business through acquiring new clients and retaining existing customers. - Key Responsibilities: - Generate business by acquiring new clients. - Retain existing c...

Why This Role Exists Customers hesitate. Projects stall. Pipelines die without ownership. This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts , responsible for execution, communication, and forward momentum. What You Will Own You are accountable for assigned customer projects end-to-end. Your responsibilities include: Managing customer projects through defined pipeline stages Acting as the primary point of contact for customers once friction appears Driving next steps, approvals, and decisions to keep projects moving Handling objections, delays, and c...

Why This Role Exists Customers hesitate. Projects stall. Pipelines die without ownership. This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts , responsible for execution, communication, and forward momentum. What You Will Own You are accountable for assigned customer projects end-to-end. Your responsibilities include: Managing customer projects through defined pipeline stages Acting as the primary point of contact for customers once friction appears Driving next steps, approvals, and decisions to keep projects moving Handling objections, delays, and c...

Lead management & MIS in Zoho CRM WhatsApp chatbot lead tracking & optimisation Telecaller coordination & follow-up tracking Digital lead allocation & performance tracking Store coordination for closures Conversion, response time & ROI tracking

Job Title: International Voice Process Executive Location: Hyderabad (Candidates must reside in Hyderabad) Experience Required: Minimum 6 months of experience in International Voice Process Job Type: Full-time Shifts: Rotational shifts Week Offs: Rotational week offs Job Description: We are looking for experienced International Voice Process Executives to handle inbound/outbound calls for international customers. The ideal candidate should have excellent communication skills and prior experience in an international voice environment. Key Responsibilities: Handle inbound and/or outbound international customer calls professionally Provide accurate information and resolve customer queries effic...

Greetings from Intouch CX for international Voice customer support . Voice Job Description / Profile Job Title : Customer Service Associate (CSA) Voice customer retention Responsibilities: International voice process II English Communication. Contacting existing customers as well as prospective customers on call Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service via call. Customer Retention . Qualifications :PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply Key Responsibilities: Handle outboun...

Hiring for BPO - Voice process 5 days working 2 Rotational offs Rotational shifts both Side cabs Salary up to 4.5 LPA Location: Gurgaon Graduate freshers and Undergraduates with 6 months' experience are eligible. Required Candidate profile To Schedule your interview, contact HR Vedika - 8193878187 HR Shruti - 6394715879 Perks and benefits Cabs Health Insurance

Role Overview We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company. In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication. This is not a support role . This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation. Key Responsibilities Act as the Project Manager for assigned customers during the pre install ph...

Role Overview We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company. In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication. This is not a support role . This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation. Key Responsibilities Act as the Project Manager for assigned customers during the pre install ph...

General Manager Vertical Transportation, LCC (domains Lifts and Escalators) in South Asia Strategy development Familiarize with the customer, competitor, authority, and regulation VT landscape in India Provide market input for updating and finetuning of the VT strategy for India Business development and sales Elaborate a business development strategy to implement the growth strategy provided by the BU LCC and TV SD South Asia and to meet agreed sales targets Promote TV SD as a leading VT authority in India Create and identify sales leads through networking; proactive industry observation and research; and effective sales channels Effective customer relationship management; understand custome...

Role OverviewWe are hiring a highly capable Customer Experience, Success Automations Leaderwho can manage combined teams across Customer Support, Customer Success and QueryAutomation This role requires deep operational excellence, strong stakeholder management,people leadership, and the ability to implement scalable automation systems (chatbots,workflows, knowledge base) to elevate the customer experience You will oversee the full customer lifecycle from query handling to program success andretention while also owning the design and execution of automation-led improvements Key Responsibilities1 Query Management Service Delivery Oversee all customer communication channels:Social Media (DMs Co...

We are looking for Relationship Manager from Real Estate Industry Lead exp is required *This position will directly manage our customers for exceptional Service, Collections, and recovery functions *Will be part of the CRM team who are responsible to give world- class service to existing customers, quick turnaround time(TAT), resolve customer queries/ concerns, recover dues from those customers who have defaulted the payments and are in the overdue/cancellation bucket.* *Maintaining Collection Handling customer complaints Escalations. Send welcome call and email to the new booked customers *Will be responsible to give excellent, track & control the overdue, defaulters & Cancelling customers,...