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Growth Consultant- Customer Success

Growth Consultant- Customer Success

Bizaccen Knnect

1 - 4 years

6 - 10 Lacs

noida mumbai (all areas)

Posted:6 days ago| Platform:

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Skills Required

customer success saas upsell cross selling customer retention renewals retention churn management onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Customer Onboarding & Adoption

Design and optimize onboarding processes that reduce time-to-value.
Ensure each customer understands how to use the product to meet their goals.

Customer Health Monitoring

Track key metrics: adoption, engagement, usage frequency, churn risk signals.
Build dashboards/health scores using tools like Gainsight, HubSpot, Salesforce, or Pendo.

Success Strategy & Playbooks

Develop frameworks/playbooks for common use cases.
Standardize processes for onboarding, renewals, expansions, and escalations.

Voice of Customer (VoC)

Collect and analyze customer feedback (NPS, CSAT, surveys, interviews).
Translate insights into product and process improvements.

Upsell & Expansion Opportunities

Identify expansion paths (upgrades, add-ons, cross-sell opportunities).
Collaborate with Sales to execute expansion campaigns.

Retention & Churn Prevention

Proactively intervene with struggling customers.
Create programs to boost stickiness and long-term value.

Cross-Functional Alignment

Partner with Product, Marketing, Sales, and Support to improve offerings.
Communicate customer needs to influence product roadmaps.

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